“ANALISIS CUSTOMER SATISFACTION DAN LOYALTY PADA LAYANAN VIDEO ON DEMAND MENGGUNAKAN MODEL E-SERVICE QUALITY”. ZONAsi: Jurnal Sistem Informasi 6, no. 3 (September 6, 2024): 535–549. Accessed December 1, 2025. http://journal.unilak.ac.id/index.php/zn/article/view/18511.