Beyond Transactions: Exploring Employee-Customer Interaction in Retail Persuasion Scene. REiLA : Journal of Research and Innovation in Language, [S. l.], v. 6, n. 3, p. 253–265, 2024. DOI: 10.31849/reila.v6i3.23227. Disponível em: https://journal.unilak.ac.id/index.php/REILA/article/view/23227. Acesso em: 22 mar. 2026.