Analisa Kualitas Layanan Sistem Smart Unilak Menggunakan Servqual Method. Digital Zone: Jurnal Teknologi Informasi dan Komunikasi, [S. l.], v. 11, n. 2, p. 278–290, 2020. DOI: 10.31849/digitalzone.v11i2.5331. Disponível em: https://journal.unilak.ac.id/index.php/dz/article/view/5331. Acesso em: 1 dec. 2025.