The Speech Act of Request and Refusal in English as a Foreign Language: Hotel Front Desk’s Linguistic Politeness. Elsya : Journal of English Language Studies, [S. l.], v. 2, n. 2, p. 54–61, 2020. DOI: 10.31849/elsya.v2i2.5012. Disponível em: https://journal.unilak.ac.id/index.php/elsya/article/view/5012. Acesso em: 12 jan. 2026.