Efek Mediasi Kepuasan Kerja pada Pengaruh Kepemimpinan Pelayanan terhadap Motivasi Kerja (Studi pada Biro Pengadaan Barang dan Jasa/BPJB Provinsi Riau)
Keywords:
Mediasi, Kepuasan Kerja, Kepemimpinan, Motivasi Kerja
Abstract
Penelitian ini dilaksanakan pada Biro Pengadaan Barang & Jasa/BPBJ Provinsi Riau dengan tujuan mengetahui efek mediasi kepuasan kerja pada pengaruh kepemimpinan pelayanan terhadap motivasi kerja. Populasi penelitian yang dilakukan peneliti adalah semua Pegawai Negeri Sipil (PNS) di lingkungan BPBJ Provinsi Riau. Jumlah populasi dalam penelitian ini sekaligus dijadikan sampel yaitu 67 orang. Namun dikurangi dengan peneliti sehingga total sampel adalah 66 orang. Analisa data penelitian ini menggunakan statistik deskriptif dan analisis verifikatif, sebagai alat analisis digunakan Sctruktural Equational Model yang diproses dengan Software SmartPLS2. Hasil analisis membuktikan bahwa pada Biro Pengadaan Barang & Jasa/BPBJ Provinsi Riau, kepemimpinan pelayanan berpengaruh terhadap motivasi kerja, kepemimpinan pelayanan berpengaruh terhadap kepuasan kerja, dan kepuasan kerja mampu menjadi mediasi pada hubungan pengaruh kepemimpinan pelayanan terhadap motivasi kerja.
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References
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Anton, Grobler., & Aden-Paul Flotman. 2020. “The validation of the servant leadership scale.” SA Journal of Industrial Psychology, ISSN: (Online) 2071-0763, (Print) 0258-5200.
Bang, H., Ross, S & Reio Jr, T. G. 2013. “Motivation to Organizational Commitment of Volunteers in Non-profit Sport Organizations.” The Journal Of Management Development. 32 (1): 96-112.
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Black, G. L. 2010. “Correlational analysis of servant leadership and school climate.” Catholic Education: A Journal of Inquiry & Practice, 13, 437–466.
Boone, L. W. & Makhani, S. 2012. “Five necessary attitudes of a servant leader.” Review of Business, 33(1), 83-96.
Bryan, Onika C. 2019. “Determining the Relationship between Servant Leadership and Job Satisfaction among Veterans Employed within the VA.” Dissertation Manuscript Submitted to Northcentral University School of Business in Partial Fulfillment of the Requirements for the Degree of DOCTOR OF PHILOSOPHY, La Jolla, California, November.
Carter, D., & Baghurst, T. 2014. “The influence of servant leadership on restaurant employee engagement.” Journal of Business Ethics, 124, 453-464.
Choudhary, A. I., Akhtar, S. A., & Zaheer, A. 2013. “Impact of transformational and servant leadership on organizational performance: A comparative analysis.” Journal of Business Ethics, 116(2),433-440.
Ćulibrk, J., Delić, M., Mitrović, S., & Ćulibrk, D. 2018. “Job satisfaction, organizational Commitment and Job Involvement: The Mediating Role of Job Involvement.” Frontiers in Psychology, 9(132). http://dx.doi.org/10.3389/fpsyg.2018.00132.
Davia, M. A., & Legazpe, N. 2018. “Job satisfaction amongst academics: the role of research productivity AU - Albert, Cecilia. Studies in Higher Education, 43(8), 1362-1377. http://dx.doi.org/10.1080/03075079.2016.1255937.
Ekundayo, J. M. O., Damhoeri, K., & Ekundayo, S. M. 2010. “Presenting the servant leadership model as a panacea to bad leadership in tertiary education in West Africa.” Academic Leadership, 8(4), 34–34.
Ernie, Dango De la Salde., & Gloria Pacifico Gempes. 2020. “The Mediating Effect of Public Service Motivation on the Relationship between Organizational Citizenship Behavior and Organizational Commitment among Local Government Employees in Davao Region.” International Journal Of Management Excelence, Vol 10, No 2.
Gipson, Felecia. 2020. “The Moderating Effect of School Climate on Principal Servant Leadership and Teacher Job Satisfaction.” Louisiana State University Shreveport.
Guillaume, O., Honeycutt, A., & Savage-Austin, A. R. 2013. “The impact of servant leadership on job satisfaction.” Journal and Business and Economics, 444–448.
Handoko, Ahmad., & Djastuti, Indi. 2016. “Pengaruh Kepemimpinan Transformasional dan Motivasi Kerja Terhadap Kinenrja Karyawan dengan Kepuasan Kerja Sebagai Variabel Intervening (Studi pada PT. Kereta Api Indonesia (Persero) Daop 4 Semarang).” Diponegoro Journal Management, Volume 4 Nomor 4.
Harapan, Dewi Suryani., & Khair, Hazmanan. 2019. “Pengaruh Kepemimpinan Dan Kompensasi Terhadap Kepuasan Kerja Melalui Motivasi Kerja.” Maneggio: Jurnal Ilmiah Magister Manajemen homepage: Vol 2, No. 1, Maret 2019, 69-88 http://jurnal.umsu.ac.id/index.php/MANEGGIO, ISSN 2623-2634 (online) DOI: https://doi.org/ 10.30596/maneggio.v2i1.3404
Hertati, L. 2015. “International control and ethics of quality management system accounting information and implications on the quality of accounting information management: Proposing a research framework.” International Journal of Economics, Commerce and Management, 3(6), 902-910.
Hertati, L. 2016. “Just in time, value chain, total quality management, part of technical strategic management accounting.” International Journal of Scientific and Technology Research, 5(4), 20-30.
Hoveida, R., Salari, S., & Asemi, A. 2011. “A study on the relationship among servant leadership (SL) and the organizational commitment (OC): A case study.” Kent, UK: Institute of Interdisciplinary Business Research.
James, A. Ragaisis. 2018. “The Influemnce of Servant Leadership on Faculty Job Satizfaction and Performance in Higher Education.” A Dissertation Presented in Partial Fulfillment of Requirements for the Degree of, May 5, School of Education, Concordia University Irvine.
Joko, Triraharjo., Havidz, Aima., & Achmad, Sutawijaya. 2019. “The Effect of Servant Leadership and Breakthrough Leadership on Organization Performance with Employee Satisfaction as Intervening Variable at IDX-listed (Indonesia Stock Exchange) Coal Mining Companies in Indonesia.” International Review of Management and Marketing, 9(3), 166-172.
Jones, D. 2012. “Does servant leadership lead to greater customer focus and employee satisfaction?” Business Studies Journal, 4(2), 21-35.
Kohle, P. W., Smith, K. C., & Dochney, B. J. 2012. “Advising as servant leadership: Investigating the relationship. NACADA Journal, 32(1), 53–62.
Ljungholm, D. P. 2016. “Effective servant leadership behavior in organizations.” Linguistic and Philosophical Investigations, 15, 239-245.
Mariati., & Hanif, Mauludin. 2018. “The Influence of Organizational Culture And Work Motivation on Employee Performance, Job Satisfaction As Intervening Variable (Study On Secretariat Staff of Pasuruan Regency).” IOSR Journal of Business and Management (IOSR-JBM), e-ISSN: 2278-487X, p-ISSN: 2319-7668. Volume 20, Issue 8. Ver. I (August. 2018), PP 30-39, www.iosrjournals.org.
Mattke, E. 2015. “Greater Wichita YMCA case study on servant leadership.” Journal of International Diversity, (1), 65-92.
Mbandi, Juebiline. 2020. “The Relationship Between Servan Leadership and Organizational Citizenship Behavior, Job Satisfaction and Service Climate.” Dissertation Travecca Nazarene Univercity, August.
Melchar, E. D., & Bosco, S. M. 2010. “Achieving high organizational performance through servant leadership.” The Journal of Business Inquiry, 9(1), 74-88.
Mishra, Budhi Sagae. 2015. “Job Performance and Motivation among Government Employees in Uttar Pradesh.” Anveshana 5:2(2015): 75-98.
Ozyilmaz, A., & Cicek, S. S. 2015. “How does servant leadership affect employee attitudes? behaviors, and psychological climates in a for-profit organizational context?” Journal of Management and Organization, 21(3), 263-290.
Persaud, Dustaff. 2015. “A Correlational Study of Servant Leadership and Employee Job Satisfaction in New York City Public Hospital Emergency Rooms.” A Dissertation Presented in Partial Fulfillment Of the Requirements for the Degree Doctorate of Education Grand Canyon University, Phoenix, Arizona March 24.
Peterson, S. J., Galvin, B. M., & Lange, D. 2012. “CEO servant leadership: Exploring executive characteristics and firm performance.” Personnel Psychology, 65, 565–596. https://doi.org/10.1111/j.1744-6570.2012.01253.
Reddy, A Vasudeva. 2015. “A Study On Servant Leadership and Its Impact on Team Effectiveness, Team Commitment and Job Satisfaction of it Profesionals in South India.” Department of Business Management K L University Business School Koneru Lakshmaiah Education Foundation Vaddeswaram – 522 502, Andhra Pradesh.
Robbins, Stephen P,. dan Timothy A. Judge. 2015. Perilaku Organisasi. Edisi 12 Jilid 1 dan 2, Jakarta: Salemba Empat.
Senjaya, S., & Pekerti, A. 2010. “Servant leadership as an antecedent of trust in organizations.” Leadership & Organization Development Journal. 31(7), 643-663.
Shastri, R.K.; Shashi Mishra, K.; Sinha, A. 2010. “Charismatic leadership andorganizational commitment: An Indian perspective.” African Journal of BusinessManagement, 4(10): 1946-1953.
Sedarmayanti. (2014). Sumber Daya Manusia dan Produktivitas Kerja. Jakarta: Mandar Maju.
Siahaan, Elisabet. 2017. “Antecedents of Employee Performance and The Influence on employee Job Satisfaction in Banking Service Sector in Indonesia.” СPС “Business Perspectives”, Hryhorii Skovoroda lane, 10, Sumy, 40022, Ukraine, www.businessperspectives.org.
Sonja, Lester. 2020. “The Influence of Service Leadership on Employee Job Satisfaction in A Nonprofit Organization.” Doctor of Education, Louisiana State University, Fall Commencement.
Sousa, M., & Van Dierendonck, D. 2017. “Servant leadership and the effect of the interaction between humility, action, and hierarchical power on follower engagement.” Business Ethics, 141, 13-25.
Spears, L. (2010). Practicing servant leadership. Leader to Leader, 7(11).
Valdemar, A Hill, Jr. 2018. “Employee Satisfaction and Organizational Commitmen: A Mixed Methods Investigation of The Effect of Servant Leadership.” Dissertation, Capella Univercity.
Van Dierendonck, D. (2010). “Servant Leadership: A review and synthesis.” Journal of Management, 37(4).
Van Dierendonck, D. 2011. “Servant leadership, review, and synthesis.” Journal of Management, 37(4), 1228-1261.
Eiwiek, Harwiki. 2013. “The Influence of Servant Leadership on Organization Culture, Organizational Commitment, Organizational Citizenship Behavior and Employees’ Performance (Study of Outstanding Cooperatives in East Java Province, Indonesia).” Journal of Economics and Behavioral Studies Vol. 5, No. 12, pp. 876-885, Dec 2013 (ISSN: 2220-6140)
Yousef, D. A. 2017. “Organizational Commitment, Job Satisfaction and Attitudes toward Organizational Change: A Study in the Local Government.” International Journal of Public Administration, 40(1), 77-88. http://dx.doi.org/10.1080/01900692.2015.1072217
Aprian, Wahyu., Fatwa, Tentama., & Erita, Yuliasesti Diah Sari. 2019. “The Role Of Servant Leadership And Organizational Climate On Organizational Citizenship Behavior With Job Satisfaction As Mediator.” INTERNATIONAL JOURNAL OF SCIENTIFIC & TECHNOLOGY RESEARCH VOLUME 8, ISSUE 10, OCTOBER.
Anton, Grobler., & Aden-Paul Flotman. 2020. “The validation of the servant leadership scale.” SA Journal of Industrial Psychology, ISSN: (Online) 2071-0763, (Print) 0258-5200.
Bang, H., Ross, S & Reio Jr, T. G. 2013. “Motivation to Organizational Commitment of Volunteers in Non-profit Sport Organizations.” The Journal Of Management Development. 32 (1): 96-112.
Barbuto, J. E., & Hayden, R. W. 2011. “Testing relationships between servant leadership dimensions and leader member exchange (LMX).” Journal of Leadership Education, 10(2), 22–37.
Black, G. L. 2010. “Correlational analysis of servant leadership and school climate.” Catholic Education: A Journal of Inquiry & Practice, 13, 437–466.
Boone, L. W. & Makhani, S. 2012. “Five necessary attitudes of a servant leader.” Review of Business, 33(1), 83-96.
Bryan, Onika C. 2019. “Determining the Relationship between Servant Leadership and Job Satisfaction among Veterans Employed within the VA.” Dissertation Manuscript Submitted to Northcentral University School of Business in Partial Fulfillment of the Requirements for the Degree of DOCTOR OF PHILOSOPHY, La Jolla, California, November.
Carter, D., & Baghurst, T. 2014. “The influence of servant leadership on restaurant employee engagement.” Journal of Business Ethics, 124, 453-464.
Choudhary, A. I., Akhtar, S. A., & Zaheer, A. 2013. “Impact of transformational and servant leadership on organizational performance: A comparative analysis.” Journal of Business Ethics, 116(2),433-440.
Ćulibrk, J., Delić, M., Mitrović, S., & Ćulibrk, D. 2018. “Job satisfaction, organizational Commitment and Job Involvement: The Mediating Role of Job Involvement.” Frontiers in Psychology, 9(132). http://dx.doi.org/10.3389/fpsyg.2018.00132.
Davia, M. A., & Legazpe, N. 2018. “Job satisfaction amongst academics: the role of research productivity AU - Albert, Cecilia. Studies in Higher Education, 43(8), 1362-1377. http://dx.doi.org/10.1080/03075079.2016.1255937.
Ekundayo, J. M. O., Damhoeri, K., & Ekundayo, S. M. 2010. “Presenting the servant leadership model as a panacea to bad leadership in tertiary education in West Africa.” Academic Leadership, 8(4), 34–34.
Ernie, Dango De la Salde., & Gloria Pacifico Gempes. 2020. “The Mediating Effect of Public Service Motivation on the Relationship between Organizational Citizenship Behavior and Organizational Commitment among Local Government Employees in Davao Region.” International Journal Of Management Excelence, Vol 10, No 2.
Gipson, Felecia. 2020. “The Moderating Effect of School Climate on Principal Servant Leadership and Teacher Job Satisfaction.” Louisiana State University Shreveport.
Guillaume, O., Honeycutt, A., & Savage-Austin, A. R. 2013. “The impact of servant leadership on job satisfaction.” Journal and Business and Economics, 444–448.
Handoko, Ahmad., & Djastuti, Indi. 2016. “Pengaruh Kepemimpinan Transformasional dan Motivasi Kerja Terhadap Kinenrja Karyawan dengan Kepuasan Kerja Sebagai Variabel Intervening (Studi pada PT. Kereta Api Indonesia (Persero) Daop 4 Semarang).” Diponegoro Journal Management, Volume 4 Nomor 4.
Harapan, Dewi Suryani., & Khair, Hazmanan. 2019. “Pengaruh Kepemimpinan Dan Kompensasi Terhadap Kepuasan Kerja Melalui Motivasi Kerja.” Maneggio: Jurnal Ilmiah Magister Manajemen homepage: Vol 2, No. 1, Maret 2019, 69-88 http://jurnal.umsu.ac.id/index.php/MANEGGIO, ISSN 2623-2634 (online) DOI: https://doi.org/ 10.30596/maneggio.v2i1.3404
Hertati, L. 2015. “International control and ethics of quality management system accounting information and implications on the quality of accounting information management: Proposing a research framework.” International Journal of Economics, Commerce and Management, 3(6), 902-910.
Hertati, L. 2016. “Just in time, value chain, total quality management, part of technical strategic management accounting.” International Journal of Scientific and Technology Research, 5(4), 20-30.
Hoveida, R., Salari, S., & Asemi, A. 2011. “A study on the relationship among servant leadership (SL) and the organizational commitment (OC): A case study.” Kent, UK: Institute of Interdisciplinary Business Research.
James, A. Ragaisis. 2018. “The Influemnce of Servant Leadership on Faculty Job Satizfaction and Performance in Higher Education.” A Dissertation Presented in Partial Fulfillment of Requirements for the Degree of, May 5, School of Education, Concordia University Irvine.
Joko, Triraharjo., Havidz, Aima., & Achmad, Sutawijaya. 2019. “The Effect of Servant Leadership and Breakthrough Leadership on Organization Performance with Employee Satisfaction as Intervening Variable at IDX-listed (Indonesia Stock Exchange) Coal Mining Companies in Indonesia.” International Review of Management and Marketing, 9(3), 166-172.
Jones, D. 2012. “Does servant leadership lead to greater customer focus and employee satisfaction?” Business Studies Journal, 4(2), 21-35.
Kohle, P. W., Smith, K. C., & Dochney, B. J. 2012. “Advising as servant leadership: Investigating the relationship. NACADA Journal, 32(1), 53–62.
Ljungholm, D. P. 2016. “Effective servant leadership behavior in organizations.” Linguistic and Philosophical Investigations, 15, 239-245.
Mariati., & Hanif, Mauludin. 2018. “The Influence of Organizational Culture And Work Motivation on Employee Performance, Job Satisfaction As Intervening Variable (Study On Secretariat Staff of Pasuruan Regency).” IOSR Journal of Business and Management (IOSR-JBM), e-ISSN: 2278-487X, p-ISSN: 2319-7668. Volume 20, Issue 8. Ver. I (August. 2018), PP 30-39, www.iosrjournals.org.
Mattke, E. 2015. “Greater Wichita YMCA case study on servant leadership.” Journal of International Diversity, (1), 65-92.
Mbandi, Juebiline. 2020. “The Relationship Between Servan Leadership and Organizational Citizenship Behavior, Job Satisfaction and Service Climate.” Dissertation Travecca Nazarene Univercity, August.
Melchar, E. D., & Bosco, S. M. 2010. “Achieving high organizational performance through servant leadership.” The Journal of Business Inquiry, 9(1), 74-88.
Mishra, Budhi Sagae. 2015. “Job Performance and Motivation among Government Employees in Uttar Pradesh.” Anveshana 5:2(2015): 75-98.
Ozyilmaz, A., & Cicek, S. S. 2015. “How does servant leadership affect employee attitudes? behaviors, and psychological climates in a for-profit organizational context?” Journal of Management and Organization, 21(3), 263-290.
Persaud, Dustaff. 2015. “A Correlational Study of Servant Leadership and Employee Job Satisfaction in New York City Public Hospital Emergency Rooms.” A Dissertation Presented in Partial Fulfillment Of the Requirements for the Degree Doctorate of Education Grand Canyon University, Phoenix, Arizona March 24.
Peterson, S. J., Galvin, B. M., & Lange, D. 2012. “CEO servant leadership: Exploring executive characteristics and firm performance.” Personnel Psychology, 65, 565–596. https://doi.org/10.1111/j.1744-6570.2012.01253.
Reddy, A Vasudeva. 2015. “A Study On Servant Leadership and Its Impact on Team Effectiveness, Team Commitment and Job Satisfaction of it Profesionals in South India.” Department of Business Management K L University Business School Koneru Lakshmaiah Education Foundation Vaddeswaram – 522 502, Andhra Pradesh.
Robbins, Stephen P,. dan Timothy A. Judge. 2015. Perilaku Organisasi. Edisi 12 Jilid 1 dan 2, Jakarta: Salemba Empat.
Senjaya, S., & Pekerti, A. 2010. “Servant leadership as an antecedent of trust in organizations.” Leadership & Organization Development Journal. 31(7), 643-663.
Shastri, R.K.; Shashi Mishra, K.; Sinha, A. 2010. “Charismatic leadership andorganizational commitment: An Indian perspective.” African Journal of BusinessManagement, 4(10): 1946-1953.
Sedarmayanti. (2014). Sumber Daya Manusia dan Produktivitas Kerja. Jakarta: Mandar Maju.
Siahaan, Elisabet. 2017. “Antecedents of Employee Performance and The Influence on employee Job Satisfaction in Banking Service Sector in Indonesia.” СPС “Business Perspectives”, Hryhorii Skovoroda lane, 10, Sumy, 40022, Ukraine, www.businessperspectives.org.
Sonja, Lester. 2020. “The Influence of Service Leadership on Employee Job Satisfaction in A Nonprofit Organization.” Doctor of Education, Louisiana State University, Fall Commencement.
Sousa, M., & Van Dierendonck, D. 2017. “Servant leadership and the effect of the interaction between humility, action, and hierarchical power on follower engagement.” Business Ethics, 141, 13-25.
Spears, L. (2010). Practicing servant leadership. Leader to Leader, 7(11).
Valdemar, A Hill, Jr. 2018. “Employee Satisfaction and Organizational Commitmen: A Mixed Methods Investigation of The Effect of Servant Leadership.” Dissertation, Capella Univercity.
Van Dierendonck, D. (2010). “Servant Leadership: A review and synthesis.” Journal of Management, 37(4).
Van Dierendonck, D. 2011. “Servant leadership, review, and synthesis.” Journal of Management, 37(4), 1228-1261.
Eiwiek, Harwiki. 2013. “The Influence of Servant Leadership on Organization Culture, Organizational Commitment, Organizational Citizenship Behavior and Employees’ Performance (Study of Outstanding Cooperatives in East Java Province, Indonesia).” Journal of Economics and Behavioral Studies Vol. 5, No. 12, pp. 876-885, Dec 2013 (ISSN: 2220-6140)
Yousef, D. A. 2017. “Organizational Commitment, Job Satisfaction and Attitudes toward Organizational Change: A Study in the Local Government.” International Journal of Public Administration, 40(1), 77-88. http://dx.doi.org/10.1080/01900692.2015.1072217
Published
2021-07-01
How to Cite
Doni Sartika. (2021). Efek Mediasi Kepuasan Kerja pada Pengaruh Kepemimpinan Pelayanan terhadap Motivasi Kerja (Studi pada Biro Pengadaan Barang dan Jasa/BPJB Provinsi Riau). Jurnal Manajemen Dan Bisnis Terapan, 3(1), 11-20. https://doi.org/10.31849/jmbt.v3i1.9027
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Articles
