INDEKS KEPUASAN MASYARAKAT (IKM) DALAM PELAYANAN SIM PADA SATLANTAS POLRES DUMAI . Jurnal Niara, [S. l.], v. 12, n. 1, p. 86–99, 2019. DOI: 10.31849/nia.v12i1.2641. Disponível em: https://journal.unilak.ac.id/index.php/nia/article/view/2641. Acesso em: 14 may. 2026.