https://journal.unilak.ac.id/index.php/nia <p>Journal Niara (Niaga &amp; Negara) was first published in July 2007 by the Faculty Administration of the&nbsp; Universitas Lancang Kuning printed version the with <a href="http://issn.lipi.go.id/issn.cgi?daftar&amp;1180428354&amp;1&amp;&amp;" target="_blank" rel="noopener">P-ISSN 1693-3516</a>, then published online in 2016 with <a href="http://issn.lipi.go.id/issn.cgi?daftar&amp;1463986391&amp;1&amp;&amp;" target="_blank" rel="noopener">E-ISSN 2528-7575</a>. the number of frequencies published twice a year in January and July. One volume contains four publishing numbers. Articles published in the journal are the results of research and non-research in the field of administrative science relating to public policy, administrative reform, corporate governance, collaborative governance, dynamic public services, e-government, digital governance, e-commerce, local government studies, multi-level governance, financial institutions, behavioural finance, innovation, entrepreneurship, microfinance, human resources, knowledge management, leadership, strategic management, organizational development, institutionalization, organizational behaviour, learning culture, fiscal policy, tax administration, international tax, politics of taxation, welfare and national security, and sustainable development. A journal is a form of contribution from the Faculty of Administration of the Universitas Lancang Kuning in the tri dharma of higher education to improve the development of writing culture and writing motivation for academics and practitioners.</p> <p><strong>Journal Niara has been accredited by National Journal Accreditation (ARJUNA) Managed by the Ministry of Research, Technology, and Higher Education, Republic Indonesia since the year 2019 to 2023 according to the decree No. 23/E/KPT/2019.</strong></p> FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING en-US Jurnal Niara 1693-3516 https://journal.unilak.ac.id/index.php/nia/article/view/10712 <p class="s7"><span class="s6"><span class="bumpedFont20">In keeping the business alive in the midst of intense competition, companies need to pay special attention to service quality. Especially in the era of technology, companies are required to be able to adapt and provide services electronically or electronic service quality. E-service Quality is a measuring tool to determine the level of customer satisfaction with a network-based service such as online shopping or product/service delivery. Banking is also affected by the development of information technology, including one of the largest banks in Indonesia, namely Bank Mandiri. Efforts made by Bank Mandiri to innovate in the field of technology are by creating Mandiri Online in 2017. Self-efficacy is a person's ability to complete a lever. The purpose of this study is to find out how the influence of e-service quality on self-efficacy in the use of Mandiri Online in the cities of Jember, Situbondo, Probolinggo, Bondowoso, Lumajang and Banyuwangi. Based on the research conducted, the e-service quality of the Mandiri Online system has a positive influence on the satisfaction of its users. So that this can have an effect on increasing one's self-efficacy or confidence to participate in using Mandiri Online services.</span></span></p> <p class="s7">&nbsp;</p> <p class="s7"><span class="s8"><span class="bumpedFont20">Keywords: </span></span><span class="s6"><span class="bumpedFont20">E-service quality, self-efficacy, Mandiri Online</span></span></p> Verto septiandika Murtias Puji Astutik Copyright (c) 2023 Jurnal Niara 2023-01-18 2023-01-18 15 3 581 585 10.31849/niara.v15i3.10712