ANALISIS CUSTOMER SATISFACTION DAN LOYALTY PADA LAYANAN VIDEO ON DEMAND MENGGUNAKAN MODEL E-SERVICE QUALITY. ZONAsi: Jurnal Sistem Informasi, [S. l.], v. 6, n. 3, p. 535–549, 2024. DOI: 10.31849/zn.v6i3.18511. Disponível em: https://journal.unilak.ac.id/index.php/zn/article/view/18511. Acesso em: 17 jan. 2026.