ONTOLOGY-BASED SEMANTIC CHATBOT USING ALICE, AIML, AND SPARQL FOR E-COMMERCE CUSTOMER SERVICE. ZONAsi: Jurnal Sistem Informasi, [S. l.], v. 8, n. 2, p. 790–801, 2026. DOI: 10.31849/navnn352. Disponível em: https://journal.unilak.ac.id/index.php/zn/article/view/32593. Acesso em: 3 jul. 2026.