Pengaruh Kualitas Pelayanan dan Harga terhadap Kepuasan Pasien Rawat Inap pada Rumah Sakit Pekanbaru XYZ

Abstract

The motivation behind this assessment was to determine whether hospital quality and cost influence patient consistency. The subjects of this study were general inpatients seeking therapy at the Pekanbaru PMC Clinic Facility, with a population of 789 (information on extensive inpatients in 2022). The examination method used an unintentional testing strategy, specifically a probability-based sampling procedure, or at least anyone who happened to meet a scientist could be considered a sample if considered a respondent. Specifically, the extensive inpatient patients who came for treatment at the Pekanbaru PMC Clinic in 2022. The handling and examination of information used a straight relapse investigation, which differs from the handling of information using the SPSS form 26 program. The information testing used for different direct relapses is a test of traditional assumptions and theories. This examination shows that the quality of care and costs influence patient satisfaction, both to a certain extent and simultaneously (together). The Adjusted R Square value of 0.753 indicates that service quality and costs influence patient satisfaction by 75.3 percent. Meanwhile, the remaining 24.7% is influenced by other variables outside this research, such as region, workplace, and so on.