Training on the Use of Chatbots as Information Providers at the Sang Nila Utama Museum Riau Province
Pelatihan Penggunaan Chatbot Sebagai Penyedia Informasi Di Museum Sang Nila Utama Provinsi Riau
Abstract
In the era of society 5.0, memory institutions such as museums and libraries need to implement information technology, starting from digitizing collections to information dissemination. However, the new technology development carried out by the Sang Nila Utama Museumis limited to making a one-way website and information system. Social media is a two-way platform that has great potential to be used to disseminate information about the Sang Nila UtamaMuseum directly to the public's smartphones. Community service activities carried out in the form of counseling on the use of chatbot applications that are integrated with Telegram. Counseling participants were provided with the provision to add chatbot databases through web-based applications and were guided touse Telegram chatbots as well as ways to carry out promotions for museum visitors so they could use the facilities which were expected to attract public interest in browsing available information. Based on the results of the usability testing questionnaire, all participants strongly agreed that the information contained in the application was organized, the application was easy to use and overall,the application supported the information dissemination process in the museum properly and optimally. Overall,the application works according to the functions that have been designed which is indicated by a high average value of 4.48. Partners feel very satisfied and recommend that similar service activities be carried out regularly
Downloads
References
Ahmed, Z. A., Qaed, F., & Almurbati, N. (2020). Enhancing museums’ sustainability through digitalization. 2020 Second International Sustainability and Resilience Conference: Technology and Innovation in Building Designs (51154), 1–4.
Citrawati, N. K., Suwastini, N. K. A., Jayantini, I., Artini, N. N., & Dantes, G. R. (2021). Telegram as Social Networking Service (SNS) for enhancing students’ English: A systematic review. Journal of English Language Teaching and Linguistics, 6(2), 239–260.
Dargahi Nobari, A., Reshadatmand, N., & Neshati, M. (2017). Analysis of Telegram, an instant messaging service. Proceedings of the 2017 ACM on Conference on Information and Knowledge Management, 2035–2038.
Fadilah, F. (2020). Aplikasi Tanya Jawab Mengenai Universitas Islam Riau Berbasis Web Menggunakan Dialogflow. Universitas Islam Riau.
Isar, Y. R. (2014). UNESCO, Museums and ‘Development.’ In Museums, Heritage and International Development (pp. 43–65). Routledge.
Jebb, A. T., Ng, V., & Tay, L. (2021). A review of key Likert scale development advances: 1995--2019. Frontiers in Psychology, 12, 637547.
MacDonald, G. F., & Alsford, S. (2013). The museum as information utility. In Museums in a Digital Age (pp. 87–94). Routledge.
Monika, W., Amelia, V., & Hakim, T. D. (2022). Penelusuran Informasi Ilmiah Mahasiswa di Perpustakaan Universitas Lancang Kuning. AKM: Aksi Kepada Masyarakat, 2(2), 125–132.
Monika, W., Nasution, A. H., Fadhilah, M. R., & Nasution, H. O. (2022). Penerapan Book & Quiz dan Google Classroom Sebagai Media Pembelajaran di Masa Pandemi COVID-19. Dinamisia: Jurnal Pengabdian Kepada Masyarakat, 6(2), 517–522.
Ranoliya, B. R., Raghuwanshi, N., & Singh, S. (2017). Chatbot for university related FAQs. 2017 International Conference on Advances in Computing, Communications and Informatics (ICACCI), 1525–1530.
Simanjuntak, M. B., Lustyantie, N., & Iskandar, I. (2022). Pembelajaran Berbasis Telegram Group dan Microsoft Team di Kelas Bahasa Inggris (Penilaian berbasis Persepsi Siswa). Jurnal Pendidikan Tambusai, 6(2), 11114–11119.
Singh, C. K. S., Singh, T. S. M., Abdullah, N. Y., Moneyam, S., Ismail, M. R., Tek, E., Karupayah, T., Chenderan, K., Singh, M. K. R., Singh, J. K. S., & others. (2020). Rethinking english language teaching through telegram, whatsapp, google classroom and zoom. Systematic Reviews in Pharmacy, 11(11), 45–54.
Wibowo, A. J. I. (2015). Persepsi kualitas layanan museum di Indonesia: Sebuah studi observasi. Jurnal Manajemen Maranatha, 15(1).
Zhou, L., Gao, J., Li, D., & Shum, H.-Y. (2020). The design and implementation of xiaoice, an empathetic social chatbot. Computational Linguistics, 46(1), 53–93.
