Analysis of Bureaucratic Performance in Improving the Quality of Services in the Education and Health Sector in Pasaman District

Andri Rusta

doi:10.31849/joels.v4i2.15550

Andri Rusta Andalas University

DOI: https://doi.org/10.31849/joels.v4i2.15550

Keywords: Bureaucracy, Public Service, Performance

Abstract

This study aims to analyze the performance of the bureaucracy in improving the quality of public services for the Pasaman Regency government in the education and health sectors. In the implementation of public services, Pasaman Regency is included in the category (yellow zone) in services with moderate compliance categories. In 2018 Pasaman Regency was in the Very High Ranking based on the EPPD Performance Evaluation and Performance of the Regency. Passover. In addition, based on the analysis of Macro Performance Indicator data, the performance of the Pasaman Regency government has experienced an increase in performance. This study used a qualitative approach with descriptive methods. This study aims to analyze and describe the performance of the bureaucracy in improving the service quality of the Pasaman District Government by conducting documentation studies and in-depth interviews. The results of the study showed that efforts to improve public services can be seen from the policy direction of the Pasaman Regency government through a Budget Policy which allocates more to social spending than personnel spending. Furthermore, as an effort to bureaucratic effectiveness, the Pasaman Regency Government streamlined the OPD so that the bureaucracy could run effectively. Then, service quality improvement was also carried out through UHC (Universal Health Coverages) policy innovations to provide the best health services to the community. As well as educational service innovations through a 12-year free education program until they graduate from high school or the equivalent for all student children in Pasaman Regency.

Downloads

Download data is not yet available.

References

Arwanto tentang Good Governance, International Organization and Policy Transfer: A Case of Indonesian Bureaucratic Reform Policy. JKAP (Jurnal Kebijakan dan Administrasi Publik) Vol.26 (1), May 2022, 33-46.
Bappeda Pasaman, 2022. Laporan Survey Indeks Kepuasan Masyarakat Pemerintah Kabupaten Pasaman. Laporan Penelitian. Pasaman.
Badan Pusat Statistik. 2022. Kabupaten Pasaman Dalam Angka 2022. Pasaman. Badan Pusat Statistik. Badan Pusat Statistik. 2021. Provinsi Sumatera Barat Dalam Angka 2021. Padang. Badan Pusat Statistik.
Hardani. 2020 Metode Penelitian Kualitatif dan Kuantitatif. CV Pustaka Ilmu Group.
Puteri, T. Y., Karyono, O., & Agustina, K. (2022). Analisis Hubungan Faktor-Faktor Kualitas Pelayanan Dengan Kinerja Pelayanan. Jurnal Dialogika: Manajemen dan Administrasi, 3(1), 41-48.
Mulyawan, Rahman,2016. Birokrasi dan Pelayanan Publik. Jawa Barat. UNPAD Press.
Rahmadana, M. F., Mawati, A. T., Siagian, N., Perangin-angin, M. A., Refelino, J., Tojiri, M. Y., ... & Bahri, S. (2020). Pelayanan Publik. Yayasan Kita Menulis.
Rinaldi, R. (2012). Analisis kualitas pelayanan publik. Jurnal Administrasi Publik: Public Administration Journal, 2(1), 22-34.
Sellang, K., Sos, S., Jamaluddin, D. H., Sos, S., & Ahmad Mustanir, S. I. P. (2022). Strategi Dalam Peningkatan Kualitas Pelayanan Publik Dimensi, Konsep, Indikator Dan Implementasinya. Penerbit Qiara Media.
Sintha Wahjusaputri tentang Bureaucratic Reform Policy Strategy Using the Cipp Model for The Improvement Of Public Services In Kemenko-Polhukam. AGREGAT: Jurnal Ekonomi dan Bisnis Vol. 3, No. 1, 2019.
Wibowo, A. A., & Kertati, I. (2022). Reformasi Birokrasi Dan Pelayanan Publik. Public Service and Governance Journal, 3(01), 01-12.
Yusriadi, Bureaucracy Performance in Public Services in Indonesia. Jurnal Administrare: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran. Vol. 6, No. 1, January-June 2019, 17-24.