The Influence of Technostress on Work-Life Balance: The Mediating Role of Self-Efficacy

Abstract

This study examines the impact of technostress on work-life balance (WLB) among civil servants, with self-efficacy considered as a mediating variable. It aims to determine whether technostress has a direct effect on WLB, whether it influences self-efficacy, and whether self-efficacy mediates the relationship between technostress and WLB. A quantitative, causal research design was employed using census sampling of 63 employees at the Community and Village Empowerment Office in Indragiri Hilir Regency. Data were gathered through structured questionnaires and analyzed using Structural Equation Modeling (SEM) with SmartPLS 3.2.9. The analysis revealed that technostress significantly and positively affects both work-life balance and self-efficacy. However, self-efficacy does not significantly influence work-life balance and does not serve as a mediating factor. These results suggest that in structured government environments, technostress may function more as a challenge than a hindrance, encouraging employees to engage with their work rather than detracting from personal balance. This research contributes to the limited literature on technostress in the public sector, especially in developing country settings, and introduces a broader, multidimensional view of technostress. From a practical standpoint, the findings encourage managers to reconsider technostress not only as a risk but also as an opportunity for employee development. To support this, organizations should promote digital literacy, psychological resilience, and adaptive leadership to help employees navigate technological change effectively and sustainably.