Organizational Commitment as A Mediator Between Person–Environment Fit and Citizenship Behavior

Abstract

This study explores the mediating role of organizational commitment in the relationship between person–environment fit and organizational citizenship behavior (OCB) within a public sector context. Drawing on data from civil servants at the Provincial Office of BKKBN Riau, the research employs Structural Equation Modeling with the PLS-SEM approach to test the proposed model. The findings confirm that person–environment fit significantly influences both organizational commitment and OCB. Moreover, organizational commitment serves as a partial mediator, channeling the influence of fit into voluntary, extra-role behaviors. The study underscores that while psychological alignment fosters a sense of comfort and identity, it is the emotional attachment encapsulated in commitment that drives employees to exceed formal job expectations. These insights offer valuable implications for public institutions aiming to cultivate high-performing, value-aligned workforces. By focusing on both recruitment fit and commitment-building practices, organizations can unlock sustained citizenship behavior critical to public service excellence.