OPTIMALIZATION EFFICIENCY OF PAS 99 INTEGRATED MANAGEMENT SYSTEM IMPLEMENTATION ON A STATE-OWNED ENTERPRISE IN THE TELECOMMUNICATIONS SECTOR

Authors

DOI:

https://doi.org/10.31849/wxvh6r31

Keywords:

PAS 99, ISO 20000, ISO 27001, ISO 22301, integrated management system

Abstract

Good Corporate Governance (GCG), as regulated in PER-2/MBU/03/2023, is designed to enhance organizational performance through an efficient governance framework. The implementation of GCG has become a pivotal role in fostering stakeholder trust, ensuring accountability, and improving operational efficiency by minimizing redundancy, particularly in the repetitive application of the Plan-Do-Check-Act (PDCA) cycle cross individual management systems-making system- thereby necessitating system integration. This study evaluates the efficiency of implementing an Integrated Management System (IMS) based on ISO 20000-1:2018; ISO 22301:2019; and ISO 27001:2013 through the PAS 99 framework in a state-owned telecommunications enterprise subsidiary. Employing a qualitative method and case study approach, the research conducts a gap reductions in redundancy, improvements in operational efficiency, and enhanced organizational capability in maintaining certifications. Key success factors includes top management commitment, understanding of organizational context, and procedural alignment across standards. The study recommends leveraging PAS 99 structure more effectively and strengthening human resource capabilities to ensure the long-term sustainability and continuous improvement of the integrated system.

References

[1] E. Syofyan, Good Corporate Governance, 2021.

[2] S. D. Luozzo, M. Varisco and M. M. Schiraldi, "The difussion of international standards on managerial practices," International Journal of Engineering Business Management, vol. 12, pp. 1-17, 2020.

[3] S. Bakhri and C. Herawati, "KESENJANGAN MANAJEMEN PELAYANAN PUBLIK DI PERBATASANKABUPATEN CIREBON," Jurnal Manajemen dan Akuntansi, vol. 14, no. 1, pp. 152-165, 2019.

[4] A. R. Safiih, "PENGARUH MOTIVASI DAN DISIPLIN KERJA TERHADAP KINERJA PEGAWAI PADA PT. KANTOR POS CABANG KEBAYORAN LAMA-JAKARTA," VALUE; JURNAL MANAJEMEN DAN AKUNTANSI, vol. 15, no. 2, pp. 107 - 116, 2020.

[5] Y. Suprapto, J. Alvina, K. Khesi and W. William, "Peran Etika, Keberlanjutan, dan Tanggung Jawab Sosial Perusahaan dalam Bisnis International," SEIKO: Journal of Management & Business, vol. 6, no. 1, pp. 598-606, 2023.

[6] A. Lopes, D. Polonia, A. Gradim and J. Cunha, "Challenges in the Integration of Quality and Innovation Management Systems," Standards, vol. 2, no. 1, pp. 52-65, 2022.

[7] L. M. Tijow and H. Hayat, "Application of Good Corporate Governance (GCG) in State-Owned Enterprises," ARISTO, vol. 9, no. 2, pp. 396 - 411, 2021.

[8] I. M. Kom and N. A. I. D. F, "A Bibliometric Analysis of ISO 9000 Research from 2015 to 2020 Using VOSViewer Application," Library Philosophy and Practice, pp. 1-10, 2021.

[9] X. Zhao, P. Castka and C. Searcy, "ISO Standards: A Platform for Achieving Sustainable Development Goal 2," Sustainability, vol. 12, no. 22, pp. 1-19, 10 November 2020.

[10] M. D. Lisnawita, “Analisis Perbandingan Algoritma Apriori dan Algoritma Eclat dalam Menentukan Pola Peminjaman Buku di Perpustakaan Universitas,” INOVTEK POLBENG - SERI Inform., vol. 3, pp. 118–130, 2018.

[11] A. Yunan and E. Nugraha, "INTEGRASI MANAJEMEN KUALITAS SNI DAN ISO DI PERUSAHAAN BADAN USAHA MILIK NEGARA," JURNAL VALUE: Jurnal Manajemen dan Akuntansi, vol. 18, no. 3, pp. 951-962, 02 January 2024.

[12] K. Cahyandaru, "Medcom," Medcom.id, 17 December 2024. [Online]. Available: https://www.medcom.id/teknologi/news-teknologi/gNQZeGWb-pemerintah-dan-swasta-harus-bangun-bersama-sektor-telekomunikasi

[13] Benavides-Chicon, C.G., 2020. “Standarization, integration of management systems, cooperative principles and sustainability of tourist companies.” Journal of Tourism and Heritage Research, 1 April, 3 (2), pp. 29-45.

[14] Tanovic, A & Marjanovic, I. S., 2019. “Development of a new improved model of ISO 20000 standard based on recommendations from ISO 27001 standard.” IEEE, Opatija, Croatia.

[15] Perovic, M. & Todorovic, M. 2024. “INTRODUCING ISO 22301 INTO AN ESTABLISED INTEGRATED.” Technical Faculty “Mihajlo Pupin” Zrenjanin, pp. 295-301.

[16] Nicolas S, M., & Adrian, G. M., 2024. “Five Standards Model in Information Security Management Systems and Business Continuity.” IEEE. San Nicolas de los Arroyos, Argentina, pp 1-8.

[17] Aurachman R, Utama, N. I., & Habibie, J. 2021. Information System Control and Improvement Process Design based on Clause 8 ISO 20000-1:2018 using SysML Language. Purpose-Led Publishing. Tasikmalaya, Indonesia.

[18] British Standard Institute, "British Standard Institute," 2012. [Online]. Available: https://webstore.ansi.org/preview-pages/BSI/preview_30254209.pdf.

Downloads

Published

2025-05-26

Issue

Vol. 7 No. 3 (2025): Publikasi artikel ZONAsi: Jurnal Sistem Informasi Periode September 2025

Section

Articles

License

Copyright (c) 2025 ZONAsi: Jurnal Sistem Informasi

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

CC BY-SA 4.0


Attribution-ShareAlike 4.0

You are free to:

  1. Share — copy and redistribute the material in any medium or format for any purpose, even commercially.
  2. Adapt — remix, transform, and build upon the material for any purpose, even commercially.
  3. The licensor cannot revoke these freedoms as long as you follow the license terms.

Under the following terms:

  1. Attribution — You must give appropriate credit , provide a link to the license, and indicate if changes were made . You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
  2. ShareAlike — If you remix, transform, or build upon the material, you must distribute your contributions under the same license as the original.
  3. No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.

Notices:

You do not have to comply with the license for elements of the material in the public domain or where your use is permitted by an applicable exception or limitation .

No warranties are given. The license may not give you all of the permissions necessary for your intended use. For example, other rights such as publicity, privacy, or moral rights may limit how you use the material.

How to Cite

[1]
“OPTIMALIZATION EFFICIENCY OF PAS 99 INTEGRATED MANAGEMENT SYSTEM IMPLEMENTATION ON A STATE-OWNED ENTERPRISE IN THE TELECOMMUNICATIONS SECTOR”, zn, vol. 7, no. 3, pp. 993–1007, May 2025, doi: 10.31849/wxvh6r31.