ROADMAP FOR IT GOVERNANCE MATURITY ENHANCEMENT WITH COBIT 2019 AT PT LEN TELEKOMUNIKASI INDONESIA
DOI:
https://doi.org/10.31849/ayax3j65Keywords:
IT Governance, IT Maturity, Digital Transformation, COBIT 2019, Quick WinsAbstract
This study designs an IT governance roadmap using COBIT 2019 to raise PT Len Telekomunikasi Indonesia’s IT maturity and support digital transformation. A qualitative case study combined the 2024 external assessment, internal documents, and stakeholder interviews. Baseline capability averaged 0.64, with critical gaps in risk (APO12), security (APO13), and vendor management (APO10). A three-year roadmap (2025–2027) is structured around quick wins, policy standardization, and staged evaluation. Clear targets anchor implementation: by 2027, average maturity ≥1.0, ≥90% SOP adoption, 100% role-based access control, 60% fewer security incidents, and 99.5% service uptime. Governance is operationalized through a lightweight RACI, an IT Steering Committee, and quarterly KPI reviews. The roadmap is expected to convert ad-hoc practices into repeatable processes and align IT with business objectives. The contribution is a practical, measurement-driven blueprint for accelerating governance uplift in low-maturity organizations.
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