THE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT IN MAINTAINING A CULTURE QUALITY AT MADRASAH TSANAWIYAH NEGERI 2 DUMAI

Abstract

This study aims to examine the implementation of Total Quality Management (TQM) in maintaining a culture of educational quality at Madrasah Tsanawiyah Negeri 2 Dumai. TQM is an approach focused on comprehensive quality improvement within an organization, involving all elements of the madrasah, including the headmaster, teachers, students, and parents. This research uses a descriptive qualitative approach. Data were collected through in-depth interviews, observations, and documentation related to the implementation of TQM at Madrasah Negeri 2 Dumai. The results indicate that the implementation of TQM at Madrasah Tsanawiyah Negeri 2 Dumai covers several key aspects, including quality-focused planning, human resource management integrated with teacher training and competency development, as well as continuous evaluation and improvement through a feedback system from all stakeholders. In addition, the headmaster of Madrasah Tsanawiyah Negeri 2 Dumai plays a crucial role in leading change and communicating the values of quality to all members of the madrasah. The quality culture that has been built and maintained at Madrasah Tsanawiyah Negeri 2 Dumai is reflected in the improvement of students' academic performance, stakeholder satisfaction, and the active involvement of parents in supporting the quality of education.