Strategi Komunikasi Pustakawan dalam Meningkatkan Mutu Layanan Perpustakaan Digital
DOI:
https://doi.org/10.31849/2tf2vv74Keywords:
Communication strategy, digital library services, information communication, librarian, service qualityAbstract
The The development of information and communication technology has driven the transformation of library services from conventional systems to digital-based services. This change requires libraries to not only provide technological infrastructure and digital collections, but also to develop effective communication strategies so that services can be optimally utilized by library users. In this context, librarians play a strategic role as communicators, facilitators, and mediators of information who bridge the needs of users with available digital information sources. This article aims to examine and analyze librarians' communication strategies in improving the quality of digital library services. This study uses a qualitative approach with a literature study method, sourced from national and international scientific journal articles, books, and online publications relevant to the topic of communication and digital library services. The data were analyzed descriptively and analytically to identify patterns, key findings, and research gaps related to librarian communication strategies. The results of the study show that adaptive, informative, and user-oriented librarian communication strategies contribute significantly to improving user understanding, service accessibility, and user satisfaction with digital library services. However, the implementation of these communication strategies still faces a number of challenges, such as limited two-way interaction, communication planning that is not yet systematically integrated, and differences in digital literacy levels among library users. Therefore, it is necessary to strengthen librarian communication strategies by improving digital communication competencies, utilizing interactive communication media, and integrating communication strategies into digital library service development policies so that service quality can be continuously improved.
References
Asriani, Puji, Ripo Nurapil Wicaksono, Marissakh Diana Martabillah, and U. I. N. Sunan Kalijaga. 2025. “Social Media Ethics from the Perspective of the Qur ’ an through a Study of Qaulan Values in Digital Communication.” 14:252–65.
Azzahra, Kalyka, Elva Rahmah, Ilmu Informasi, Universitas Negeri Padang, Ilmu Informasi, and Universitas Negeri Padang. 2025. “Strategi Pustakawan Dalam Menghadapi Pemustaka Generasi Z Di Perpustakaan Universitas Negeri Padang.” 5(1):94–100.
Annisa Utami, Deddy Satria M, and Cut Andyna. 2025, Perpustakaan Umum, Kota Lhokseumawe,. “Strategi Komunikasi Pustakawan Dalam Meningkatkan Literasi.” 4(6):10310–25.
Direktorat, Kusmindar, Urusan Agama, and Pembinaan Syariah. n.d. “The Influence of Istiqlal Masjid Library Against Islamic Da ’ Wah Literac Pengaruh Perpustakaan Masjid Istiqlal Terhadap Dakwah Literasi Keislaman.” 43–72.
Mappasere, Stambol A., and Naila Suyuti. 2019. “Pengertian Penelitian Pendekatan Kualitatif.” Metode Penelitian Sosial 33.
Muthia, Najma, and Kiki Fauziah. 2024. “Layanan Berbasis Inklusi Sosial Untuk Penyandang Disabilitas Di Perpustakaan Kota Bogor.” 45(2):143–57. doi: 10.55981/j.baca.2024.5699.
Nugroho, Ageng, Hilda Anggraini, and Kalyka Azzahra. 2025. “The Role of Information and Communication in Supporting Digital Services at Universitas Negeri Padang Library.” 3(1):1–10.
Pangestu, Danang Aji, and Euis Komalawati. 2024. “Communication Strategies for Enhancing Visitor Services at the Institut STIAMI Library Central Campus Strategi Komunikasi Dalam Meningkatkan Pelayanan Pada Pengunjung Perpustakaan Institut STIAMI Kampus Pusat.” 3(5):916–31.
Rachmawati, Tine Silvana, and Merryam Agustine. 2021. “No Title.” 17(1).
Santoso, Joko. 2025. “Transformasi Perpustakaan Akademik Di Era Digital : Tantangan Dan Peluang.” 8(2):201–10.
Setiawan roni. n.d. “PENGARUH LAYANAN INFORMASI TENTANG MEDIA SOSIAL TERHADAP PEMAHAMAN ETIKA BERKOMUNIKASI DIMEDIA SOSIAL PADA SISWA KELAS VIII SMP NEGERI 23 SURAKARTA TAHUN PELAJARAN 2017-2018.”
Setiyawati, Desy. 2021. “PERAN KOMUNIKASI INFORMASI DALAM LAYANAN DIGITAL DI PERPUSTAKAAN STIKES MUHAMMADIYAH GOMBONG THE ROLE OF INFORMATION COMMUNICATIONS IN DIGITAL SERVICES AT STIKES MUHAMMADIYAH GOMBONG LIBRARY Digital Diperlukan Berbagai Cara Agar Layanan.” 5(1):53–66.
Sugiyono, Prof. Dr. n.d. “METODE PENELITIAN KUANTITATIF, KUALITATIF, DAN R&D.”
Wahyudi, Wahyudi, Andra Nurhaliza, Yusrotul Amalia, Ripo Nurapil Wicaksono, and Marissakh Diana Martabillah. 2025. “The Dynamics of Social Communication among Muslims in Indonesia from the Perspective of Libraries and Sociology.” Bulletin of Indonesian Islamic Studies 4(2):817–31.
Yunawati, Yuyun, Nia Kania Kurniawati, Mia Dwianna Widyaningtyas, Magister Ilmu Komunikasi, Universitas Sultan, and Ageng Tirtayasa. 2023. “KOMUNIKASI INTERPERSONAL PUSTAKAWAN TERHADAP KEPUASAN LIBRARIAN INTERPERSONAL COMMUNICATION.” 9:69–79.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Author and Journal
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
1. Jurnal Pustaka Budaya is an electronic journal that freely available. Papers that submitted to this journal are published under the terms of the Creative Commons License. The terms of the license are:
- Attribution. The licensor permits others to copy, distribute, display, and perform the work. In return, licensees must give the original author credit.
- Noncommercial. Others permits to copy, distribute, display, and perform the work as long as not use the work for commercial purposes — unless they get the licensor's permission.
- No Derivative Works. The licensor permits others to copy, distribute, display and perform only unaltered copies of the work -- not derivative works based on it.
The full terms of the Creative Commons License please see at their Web site.
No claim on copyright is made by the publisher. Persons or publishers wishing to download a paper for whatever use (other than personal study) must contact the author for permission.
2. However, in submitting to Jurnal Pustaka Budaya, authors agree to their paper being published under the terms set out above.
3. It is assumed that, when an author submits a paper to Jurnal Pustaka Budaya, he or she is the legal copyright holder and no other claim to the copyright exists.
