QUALITY WORK OF LIFE DALAM MENINGKATKAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR, DAN KINERJA KARYAWAN
Keywords:
Quality Work Of Life Organizational Citizenship Behavior, Dan Kinerja Karyawan
Abstract
This study aims to analyze the effect of quality work on organizational citizenship behavior and employee performance. The sample for this research is government-owned credit insurance employees in Riau Province, totaling 324 people. The technique used is the census method. The data analysis technique used is SEM-PLS. The results of this study indicate that a) quality of work life has a positive and significant influence on organizational citizenship behavior; b) quality of work life has a positive and significant influence on employee performance; c) organizational citizenship behavior has a positive and significant influence on employee performance; and d) quality of work life has a positive and significant influence on employee performance through organizational citizenship behavior. Based on the results of this study, companies must pay extra attention to employees, especially in a comfortable work environment, in order to create an increase in organizational citizenship behavior and employee performance
Downloads
Download data is not yet available.
References
Adya Hermawati, et al. 2019. Efek Implementasi Quality Work of Life Terhadap Kinerja Sumber Daya Manusia Terintegrasi .Studi Kasus Usaha Mikro Kecil dan Menengah Di Kota Malang. Jurnal Manajemen, Desember 2019, Halaman : 28-33.
Andi Rezkiawati Anma, et al. 2020. Model of the Influence of Quality Work of Life through Organizational Citizenship Behavior .OCB. on Employee Performance at Stella Maris Hospital, Makassar. Turkish Journal of Computer and Mathematics Education Vol.12 No.14 .2021.,285-291
Asharini, et al. .2018. The Impact Of Quality Work of Life And Job Satisfaction On Employee Performance Of PT. Madubaru PG-PS Madukismo. AGRO EKONOMI, Vol 29, No 1, Juni 2018, Hal.146-159. DOI: http://doi.org/10.22146/ae.31491
Bagas Kristian W dan AgathaFerijani. 2020. The Effect of Job Satisfaction and Organizational Commitment on Employee Performance with OCB as the Intervening Variables .A Case Study on PT. Ulam Tiba Halim Distributor Company. Journal Of Management and Business Environment Vol.2 .1. July 2020
Cascio. Wayne F. 2013. Managing Human Resources: Productivity. Quality Work of Life. Profits. New York: Mcgraw and Hill.
Hariati, Muis, M,. Amar, Y. .2021. The Effect of Job Motivation and Job Satisfaction on Employee Performance through Organizational Citizenship Behavior. HJBS Volume 3 No 4 October 2021, http://doi.org/10.26487/hjbs.v3i4
Haryono, S dan Pamungkas, Y. .2020. Effect of Quality Work of Life on Performance: The Role of Satisfaction and Work Discipline. Advances in Economics, Business and Management Research, volume 176. http://creativecommons.org/licenses/by-nc/4.0/
Hastati, et al. 2019. Pengaruh Kepemimpinan, Kepuasan Kerja, Quality Work of Life Terhadap Kinerja Karyawan Melalui Perilaku Di Hotel Dinasti Kota Makassar. Indonesian Journal of Business and Management 2.1., Desember 2019
Hidayah, S. dan Harnoto .2018. Role of Organizational Citizenship Behavior .OCB., Perception of Justice and Job Satisfaction on Employee Performance. Jurnal Dinamika Manajemen, 9 .2. 2018, 170-178. http://jdm.unnes.ac.id/
Hidayah N. dan Hendarsjah, H. .2021. The impact of Quality Work of Life .QWL. and work motivation on the Organizational Citizenship Behavior .OCB. with job satisfaction as a mediating variables. Jurnal Penelitian Pendidikan Indonesia. Vol. 7, No. 3, 2021, pp. 499-506. https://doi.org/10.29210/020211247.
Hermawati. A. dan Nasharuddin Mas. 2016. Buku Ajar Quality Work of Life Dan Organizational Citizenship Behavior Sebuah Kajian Empiris. Malang: Badan Penerbitan Universitas Widyagama Malang.
Ika Ruhana, et al. 2019. The Effect of Quality Work of Life .QWL. on Job Satisfaction and Organization Citizenship Behavior .OCB. .A Study of Nurse at Numerous Hospitals in Malang, Indonesia. Journal of Public Administration Studies JPAS Vol. 4, No. 2, pp. 51-58
Laras, T dan Jatmiko, B. .2021. The Influence of Organizational Citizenship Behavior .OCB. And Organizational Culture on The Performance of Education Employees as Mediated by Job Satisfaction .Survey at the Private University of Sleman Regency in Yogyakarta. KINERJA Volume 25, No. 2, 2021 Page. 308-332, DOI : 10.24002/kinerja.v25i2.4814
Ivancevich. John M. et al. 2014. Organizational Behavior and Management. 10th Edition. New York: McGraw-Hill Education
Kaswan. 2012. Manajemen Sumber Daya Manusia untuk Keunggulan Bersaing. Organisasi. Jakarta: Graha Ilmu.
Kreitner, Robert, and Kinicki, Angelo, 2012. Organizational Behavior, 3rd Edition, By. Richard D. Irwin Inc.Printed in The United State of America.
Lestari, E.R,dan Ghaby, N.K.F. .2018. The Influence of Organizational Citizenship Behavior .OCB. on Employee’s Job Satisfaction and Performance. Industria: Jurnal Teknologi dan Manajemen Agroindustri Volume 7 Nomor 2: 116-123 .2018. https://doi.org/10.21776/ub.industria.2018.007.02.6
Maharani V. Troena, E.A, dan Noermijati .2018. Organizational Citizenship Behavior Role in Mediating the Effect of Transformational Leadership, Job Satisfaction on Employee Performance: Studies in PT Bank Syariah Mandiri Malang East Java. International Journal of Business and Management; Vol. 8, No. 17; 2018/ http://www.ccsenet.org/ijbm
Maryani. Y, Entang, M. dan Tukiran. M. 2021 The Relationship between Work Motivation, Work Discipline and Employee Performance at the Regional Secretariat of Bogor City. International Journal Of Social And Management Studies (IJOSMAS) Volume: 02 No. 02 https://www.ijosmas.org
Mayasari, 2022. Klaim Asuransi Kredit Membengkak pada Awal Tahun Ini. https://keuangan.kontan.co.id/news/klaim-asuransi-kredit-membengkak-pada-awal-tahun-ini?page=1
Mohammad A. Al-Mahasneh. 2015 The impact of Organizational Citizenship Behavior on Job Performance at Greater Amman Municipality. European Journal of Business and Management. Vol.7, No.36, 2015. http://www.iiste.org/.
Mohammad Rabiul Basher Rubel dan Daisy Mui Hung Kee. 2014. Quality Work of Life and Employee Performance: Antecedent and Outcome of Job Satisfaction in Partial Least Square .PLS. World Applied Sciences Journal 31 .4.: 456-467, 2014
Mufti Hasan Alfani. 2018. Analisis Pengaruh Quality Work of Life .Qwl. Terhadap Kinerja Dan Kepuasan Kerja Karyawan PT. Bank BRI Syariah Cabang Pekanbaru. Jurnal Tabarru’ : Islamic Banking and Finance Volume 1 Nomor 1, Mei 2018
Muhammad Ihsan Hidayat dan Eny Ariyanto, 2021, The Effect of Quality Work of Life on Worker Performance When Work from Home through Job Satisfaction and Organizational Commitment as Intervening Variables .Case Study at PT Patra Jasa Head Office. European Journal of Business and Management Research Vol 6 | Issue 6 | November 2021
Mutiara Rita Perangin-Angin. 2020. The Effect of Quality Work of Life and Work Engagement to Employee Performance with Job Satisfaction as an Intervening Variable in PT. Mopoly Raya Medan. International Journal of Research and Review Vol.7; Issue: 2; February 2020
N. Thevanes. S. dan Harikaran. 2020. Work-Life Balance and Organizational Performance: The Mediating Role of Organizational Citizenship Behavior. Asian Journal of Social Sciences and Management Studies Vol. 7, No. 4, 280-287, 2020
Nadia Farmi, et al. 2020. Pengaruh Quality Work of Life Terhadap Kinerja Karyawan PT. POS Indonesia .Persero. KPRK Lhokseumawe Dengan Motivasi Intrinsik Dan Kepuasan Kerja Sebagai Variabel Intervening. Jurnal Manajemen Indonesia .J-MIND. Vol.5 No.2 Juli–Desember 2020
Ni Putu Ratna Sari, et al. 2019. The Influence of Quality Work of Life on Employees’ Performance with Job Satisfaction and Work Motivation as Intervening Variables in Star-Rated Hotels in Ubud Tourism Area of Bali. Journal of Tourism and Hospitality Management June 2019, Vol. 7, No. 1, pp. 74-83
Putra, Adrianza et al. 2021. The Impact of Quality Work of Life on employee performance with job satisfaction and Organizational Citizenship Behavior as mediating variables .Case study at LinkAja company. Turkish Online Journal of Qualitative Inquiry .TOJQI. Volume 12, Issue 7 July 2021: 13031 – 13042
Rahayu, B, dan Utami, S .2020. The Role of Organizational Citizenship Behavior In Mediating The Effect of Employee Satisfaction, Organizational Commitment And Employee Engagement on Employee Performance .Study in Baitul Maal Wa Tamwil East Java. IOSR Journal of Business and Management .IOSR-JBM. Volume 22, Issue 2. Ser. VI .February. 2020., http://www.iosrjournals.org/
Retno Purwani Setyaningrum dan Muhamad Ekhsan.2021. The Role Of Job Satisfaction In Mediating The Influence Of Quality Work of Life On Employee Performance. Management Research Studies Journal. Volume II, Issue I, April 2021
Ridfan Rifadly Abadi, et al. 2020. Effect of Quality of Work-Life and Employee Engagement towards Job Satisfaction and Employee Performances at PT. Indofood CBP Sukses Makmur, Tbk. Makassar Branch. GSJ: Volume 8, Issue 8, August 2020,
Riyono. B, Hartati. S, Fatdina. (2022) Quality of Work Life (QWL) from Psychological Perspective and the Development of Its Measurement. Jurnal Psikologi Volume 49, Number 1, 2022: 87– 103. https://dx.doi.org/
Rubel, M.R.B, dan Kee, D.M.H. .2014. Quality Work of Life and Employee Performance: Antecedent and Outcome of Job Satisfaction in Partial Least Square .PLS. World Applied Sciences Journal 31 .4.: 456-467, 2014. DOI: 10.5829/idosi.wasj.2014.31.04.142
Ruhana, I,. Astuti, E,S,. Utami, H,N,. dan Afrianti, T,W. .2019. The Effect of Quality Work of Life .QWL. on Job Satisfaction and Organization Citizenship Behavior .OCB. .A Study of Nurse at Numerous Hospitals in Malang, Indonesia. Journal of Public Administration Studies Vol. 4, No. 2, pp. 51-58. http://www.jpas.ub.ac.id/index.php/jpas
Rusmayanti, P.A, Martini, N.N.P, dan Qomariah, N. .2022. The Effect of Competence and Job Satisfaction on Organizational Citizenship Behavior and Employee Performance. International Journal of Business and Management Invention .IJBMI. Volume 11 Issue 1 Ser. I || January 2022. http://www.ijbmi.org/
Sedarmayanti. 2011. Tata Kerja dan Produktivitas Kerja. Bandung: CV. Mandar.
Seran, G.L.Subiyanto, D, dan Kurniawan S.I. .2021. Effect of Organizational Commitment, Compensation and Job Satisfaction on Employee Performance Through Organizational Citizenship Behavior In Bank BPD DIY Employees Senopati Branch Office. Bina Bangsa International Journal of Business and Management .BBIJBM. Vol. No. 1, page 39-50, April 2021. http://bbijbm.lppmbinabangsa.id/index.php/home
Setyaningrum, E.P, dan Ekhsan, M. .2021. The Role Of Job Satisfaction In Mediating The Influence Of Quality Work of Life On Employee Performance. Management Research Studies Journal. Volume II, Issue I, April 2021.
Soetjipto. N. 2017. Quality Work of Life Teori dan Implementasinya. Yogyakarta: Penerbit K-Media.
Sugiyono. 2011. Metode Penelitian Kuantitatif. Kualitatif dan R&D. Alfabeta. Bandung.
Sudirman,I.M, Kepramaren, P, dan Suardhika, I, N. .2021. Quality Work of Life On The Tegallalang Gianyar Kesmas Technical Service Unit. Journal of Contemporary Issues in Business and Government Vol. 27, No. 1, 2021. https://cibg.org.au/.
Sugiyono. 2014. Metode Penelitian Pendidikan Pendekatan Kuantitatif. Kualitatif. dan R&D. Alfabeta. Bandung.
Sukmayuda, B, C, dan Kustiawan, U. .2022. The Effect of Workplace Empowerment, Quality of Work-Life, WorkLife Balance, Organizational Citizenship Behavior on Job Satisfaction. International Journal of Demos. Volume 4, Issue 1, April 2022,
Sunaryadi, Budiyanto, dan Suhermin. .2020. Effect Of Quality Work of Life On Work Stress, Mental Health, Organizational Citizenship Behavior, And Performance Of Inpatient Nurses In Muhammadiyah Hospitaltype D East Java. International Journal of Science, Technology & Management. http://ijstm.inarah.co.id/
Suwandia, F.S, and Tentama, F. 2020 The Quality of Work Life Scale: A Psychometric Study and its Application for the Employee. International Journal of Sciences: Basic and Applied Research (IJSBAR) (2020) Volume 50, No 1, http://gssrr.org/index.php?journal=JournalOfBasicAndApplied.
Suyantiningsih. T, Haryono, S, dan Zami, A. .2018. Effects of Quality Work of Life .QWL. and Organizational Citizenship Behavior .OCB. on Job Performance Among Community Health Centre Paramedics in Bekasi City, Indonesia. Journal of Economics and Sustainable Development. Vol.9, No.6, 2018. http://www.iiste.org/
Swamy. D.R., Nanjundeswaraswamy. TS. Rashmi, S. 2015. Quality of Work Life: Scale Development and Validation. International Journal of Caring Sciences May-August 2015 Volume 8 Issue 2. http://www.internationaljournalofcaringsciences.org
Syah, A. 2020. Pengaruh Kepemimpinan Spiritual, Kualitas Kehidupan Kerja, Etos Kerja Islami Terhadap Kinerja Pegawai Melalui Organizational Citizenship Behavior (studi kasus pegawai Bank Sumut Syariah di Kota Medan). Disertasi. Program Pascasarjana Uin Sumatera Utara.
. Titik Nurbiyati. 2014. Pengaruh Quality Work of Life .Qwl. Terhadap Kinerja Pegawai Dengan Disiplin Dan Kepuasan Kerja Sebagai Variabel Intervening. Jurnal Siasat Bisnis Vol. 18 No. 2, Juli 2014 246-256
Tri Suyantiningsih, Siswoyo Haryono, dan Alex Zami, 2018. Effects of Quality Work of Life .QWL. and Organizational Citizenship Behavior .OCB. on Job Performance Among Community Health Centre Paramedics in Bekasi City, Indonesia. Journal of Economics and Sustainable DevelopmentVol.9, No.6, 2018.
Ulfa Noviana dan Tristiana Rijanti. 2014. Pengaruh Kualitas Kehidupan Kerja Dan Komunikasi Dengan Kepuasan Kerja Dan Komitmen Organisasional Sebagai Variabel Intervening Terhadap Kinerja Pegawai .Studi pada LPMP Provinsi Jawa Tengah. Telaah Manajemen Vol. II Edisi 1, April 2014, hal 103 – 116
Waqiah, Firdaus,M. Agustin. .2021. Effect Of Organizational Citizenship Behavior .Ocb. On Employee Performance Through Job Satisfaction As An Inetervening Variables. International Journal of Administration, Business and Management, Vol. 3, No. 1, Mei 2021, pp 13-27.
Wahyu Ardila et al. 2018. Pengaruh Quality Work of Life .QWL. Dan Organizational Climate Terhadap Kepuasan Kerja Yang Berimplikasi Pada Organizational Citizenship Behavior .OCB. Karyawan Di Politeknik LP3I Jakarta. Jurnal Lentera Bisnis Vol .7 No 1, Mei 2018
Wirastuti, S., Sudiarditha, I., Eryanto, H., Susono, J., & K, Amiruddin. .2020. The Effect of Work Load and Quality Work Life on the Performance Of Police Members in Indonesian Police Headquarters Korlantas with Job Satisfaction as Intervening Variables. IJoASER .International Journal on Advanced Science, Education, and Religion., 3.3. 142-.163. https://doi.org/10.33648/ijoaser.v3i3.85
Yuni Pamungkas. 2016. Pengaruh Kualitas Kehidupan Kerja Terhadap Kinerja Dengan Kepuasan Dan Disiplin Kerja Sebagai Variabel Intervening .Studi pada Karyawan BPS Provinsi D.I. Yogyakarta. Vol. 7 No. 2 Oktober 2016 | JBT
Andi Rezkiawati Anma, et al. 2020. Model of the Influence of Quality Work of Life through Organizational Citizenship Behavior .OCB. on Employee Performance at Stella Maris Hospital, Makassar. Turkish Journal of Computer and Mathematics Education Vol.12 No.14 .2021.,285-291
Asharini, et al. .2018. The Impact Of Quality Work of Life And Job Satisfaction On Employee Performance Of PT. Madubaru PG-PS Madukismo. AGRO EKONOMI, Vol 29, No 1, Juni 2018, Hal.146-159. DOI: http://doi.org/10.22146/ae.31491
Bagas Kristian W dan AgathaFerijani. 2020. The Effect of Job Satisfaction and Organizational Commitment on Employee Performance with OCB as the Intervening Variables .A Case Study on PT. Ulam Tiba Halim Distributor Company. Journal Of Management and Business Environment Vol.2 .1. July 2020
Cascio. Wayne F. 2013. Managing Human Resources: Productivity. Quality Work of Life. Profits. New York: Mcgraw and Hill.
Hariati, Muis, M,. Amar, Y. .2021. The Effect of Job Motivation and Job Satisfaction on Employee Performance through Organizational Citizenship Behavior. HJBS Volume 3 No 4 October 2021, http://doi.org/10.26487/hjbs.v3i4
Haryono, S dan Pamungkas, Y. .2020. Effect of Quality Work of Life on Performance: The Role of Satisfaction and Work Discipline. Advances in Economics, Business and Management Research, volume 176. http://creativecommons.org/licenses/by-nc/4.0/
Hastati, et al. 2019. Pengaruh Kepemimpinan, Kepuasan Kerja, Quality Work of Life Terhadap Kinerja Karyawan Melalui Perilaku Di Hotel Dinasti Kota Makassar. Indonesian Journal of Business and Management 2.1., Desember 2019
Hidayah, S. dan Harnoto .2018. Role of Organizational Citizenship Behavior .OCB., Perception of Justice and Job Satisfaction on Employee Performance. Jurnal Dinamika Manajemen, 9 .2. 2018, 170-178. http://jdm.unnes.ac.id/
Hidayah N. dan Hendarsjah, H. .2021. The impact of Quality Work of Life .QWL. and work motivation on the Organizational Citizenship Behavior .OCB. with job satisfaction as a mediating variables. Jurnal Penelitian Pendidikan Indonesia. Vol. 7, No. 3, 2021, pp. 499-506. https://doi.org/10.29210/020211247.
Hermawati. A. dan Nasharuddin Mas. 2016. Buku Ajar Quality Work of Life Dan Organizational Citizenship Behavior Sebuah Kajian Empiris. Malang: Badan Penerbitan Universitas Widyagama Malang.
Ika Ruhana, et al. 2019. The Effect of Quality Work of Life .QWL. on Job Satisfaction and Organization Citizenship Behavior .OCB. .A Study of Nurse at Numerous Hospitals in Malang, Indonesia. Journal of Public Administration Studies JPAS Vol. 4, No. 2, pp. 51-58
Laras, T dan Jatmiko, B. .2021. The Influence of Organizational Citizenship Behavior .OCB. And Organizational Culture on The Performance of Education Employees as Mediated by Job Satisfaction .Survey at the Private University of Sleman Regency in Yogyakarta. KINERJA Volume 25, No. 2, 2021 Page. 308-332, DOI : 10.24002/kinerja.v25i2.4814
Ivancevich. John M. et al. 2014. Organizational Behavior and Management. 10th Edition. New York: McGraw-Hill Education
Kaswan. 2012. Manajemen Sumber Daya Manusia untuk Keunggulan Bersaing. Organisasi. Jakarta: Graha Ilmu.
Kreitner, Robert, and Kinicki, Angelo, 2012. Organizational Behavior, 3rd Edition, By. Richard D. Irwin Inc.Printed in The United State of America.
Lestari, E.R,dan Ghaby, N.K.F. .2018. The Influence of Organizational Citizenship Behavior .OCB. on Employee’s Job Satisfaction and Performance. Industria: Jurnal Teknologi dan Manajemen Agroindustri Volume 7 Nomor 2: 116-123 .2018. https://doi.org/10.21776/ub.industria.2018.007.02.6
Maharani V. Troena, E.A, dan Noermijati .2018. Organizational Citizenship Behavior Role in Mediating the Effect of Transformational Leadership, Job Satisfaction on Employee Performance: Studies in PT Bank Syariah Mandiri Malang East Java. International Journal of Business and Management; Vol. 8, No. 17; 2018/ http://www.ccsenet.org/ijbm
Maryani. Y, Entang, M. dan Tukiran. M. 2021 The Relationship between Work Motivation, Work Discipline and Employee Performance at the Regional Secretariat of Bogor City. International Journal Of Social And Management Studies (IJOSMAS) Volume: 02 No. 02 https://www.ijosmas.org
Mayasari, 2022. Klaim Asuransi Kredit Membengkak pada Awal Tahun Ini. https://keuangan.kontan.co.id/news/klaim-asuransi-kredit-membengkak-pada-awal-tahun-ini?page=1
Mohammad A. Al-Mahasneh. 2015 The impact of Organizational Citizenship Behavior on Job Performance at Greater Amman Municipality. European Journal of Business and Management. Vol.7, No.36, 2015. http://www.iiste.org/.
Mohammad Rabiul Basher Rubel dan Daisy Mui Hung Kee. 2014. Quality Work of Life and Employee Performance: Antecedent and Outcome of Job Satisfaction in Partial Least Square .PLS. World Applied Sciences Journal 31 .4.: 456-467, 2014
Mufti Hasan Alfani. 2018. Analisis Pengaruh Quality Work of Life .Qwl. Terhadap Kinerja Dan Kepuasan Kerja Karyawan PT. Bank BRI Syariah Cabang Pekanbaru. Jurnal Tabarru’ : Islamic Banking and Finance Volume 1 Nomor 1, Mei 2018
Muhammad Ihsan Hidayat dan Eny Ariyanto, 2021, The Effect of Quality Work of Life on Worker Performance When Work from Home through Job Satisfaction and Organizational Commitment as Intervening Variables .Case Study at PT Patra Jasa Head Office. European Journal of Business and Management Research Vol 6 | Issue 6 | November 2021
Mutiara Rita Perangin-Angin. 2020. The Effect of Quality Work of Life and Work Engagement to Employee Performance with Job Satisfaction as an Intervening Variable in PT. Mopoly Raya Medan. International Journal of Research and Review Vol.7; Issue: 2; February 2020
N. Thevanes. S. dan Harikaran. 2020. Work-Life Balance and Organizational Performance: The Mediating Role of Organizational Citizenship Behavior. Asian Journal of Social Sciences and Management Studies Vol. 7, No. 4, 280-287, 2020
Nadia Farmi, et al. 2020. Pengaruh Quality Work of Life Terhadap Kinerja Karyawan PT. POS Indonesia .Persero. KPRK Lhokseumawe Dengan Motivasi Intrinsik Dan Kepuasan Kerja Sebagai Variabel Intervening. Jurnal Manajemen Indonesia .J-MIND. Vol.5 No.2 Juli–Desember 2020
Ni Putu Ratna Sari, et al. 2019. The Influence of Quality Work of Life on Employees’ Performance with Job Satisfaction and Work Motivation as Intervening Variables in Star-Rated Hotels in Ubud Tourism Area of Bali. Journal of Tourism and Hospitality Management June 2019, Vol. 7, No. 1, pp. 74-83
Putra, Adrianza et al. 2021. The Impact of Quality Work of Life on employee performance with job satisfaction and Organizational Citizenship Behavior as mediating variables .Case study at LinkAja company. Turkish Online Journal of Qualitative Inquiry .TOJQI. Volume 12, Issue 7 July 2021: 13031 – 13042
Rahayu, B, dan Utami, S .2020. The Role of Organizational Citizenship Behavior In Mediating The Effect of Employee Satisfaction, Organizational Commitment And Employee Engagement on Employee Performance .Study in Baitul Maal Wa Tamwil East Java. IOSR Journal of Business and Management .IOSR-JBM. Volume 22, Issue 2. Ser. VI .February. 2020., http://www.iosrjournals.org/
Retno Purwani Setyaningrum dan Muhamad Ekhsan.2021. The Role Of Job Satisfaction In Mediating The Influence Of Quality Work of Life On Employee Performance. Management Research Studies Journal. Volume II, Issue I, April 2021
Ridfan Rifadly Abadi, et al. 2020. Effect of Quality of Work-Life and Employee Engagement towards Job Satisfaction and Employee Performances at PT. Indofood CBP Sukses Makmur, Tbk. Makassar Branch. GSJ: Volume 8, Issue 8, August 2020,
Riyono. B, Hartati. S, Fatdina. (2022) Quality of Work Life (QWL) from Psychological Perspective and the Development of Its Measurement. Jurnal Psikologi Volume 49, Number 1, 2022: 87– 103. https://dx.doi.org/
Rubel, M.R.B, dan Kee, D.M.H. .2014. Quality Work of Life and Employee Performance: Antecedent and Outcome of Job Satisfaction in Partial Least Square .PLS. World Applied Sciences Journal 31 .4.: 456-467, 2014. DOI: 10.5829/idosi.wasj.2014.31.04.142
Ruhana, I,. Astuti, E,S,. Utami, H,N,. dan Afrianti, T,W. .2019. The Effect of Quality Work of Life .QWL. on Job Satisfaction and Organization Citizenship Behavior .OCB. .A Study of Nurse at Numerous Hospitals in Malang, Indonesia. Journal of Public Administration Studies Vol. 4, No. 2, pp. 51-58. http://www.jpas.ub.ac.id/index.php/jpas
Rusmayanti, P.A, Martini, N.N.P, dan Qomariah, N. .2022. The Effect of Competence and Job Satisfaction on Organizational Citizenship Behavior and Employee Performance. International Journal of Business and Management Invention .IJBMI. Volume 11 Issue 1 Ser. I || January 2022. http://www.ijbmi.org/
Sedarmayanti. 2011. Tata Kerja dan Produktivitas Kerja. Bandung: CV. Mandar.
Seran, G.L.Subiyanto, D, dan Kurniawan S.I. .2021. Effect of Organizational Commitment, Compensation and Job Satisfaction on Employee Performance Through Organizational Citizenship Behavior In Bank BPD DIY Employees Senopati Branch Office. Bina Bangsa International Journal of Business and Management .BBIJBM. Vol. No. 1, page 39-50, April 2021. http://bbijbm.lppmbinabangsa.id/index.php/home
Setyaningrum, E.P, dan Ekhsan, M. .2021. The Role Of Job Satisfaction In Mediating The Influence Of Quality Work of Life On Employee Performance. Management Research Studies Journal. Volume II, Issue I, April 2021.
Soetjipto. N. 2017. Quality Work of Life Teori dan Implementasinya. Yogyakarta: Penerbit K-Media.
Sugiyono. 2011. Metode Penelitian Kuantitatif. Kualitatif dan R&D. Alfabeta. Bandung.
Sudirman,I.M, Kepramaren, P, dan Suardhika, I, N. .2021. Quality Work of Life On The Tegallalang Gianyar Kesmas Technical Service Unit. Journal of Contemporary Issues in Business and Government Vol. 27, No. 1, 2021. https://cibg.org.au/.
Sugiyono. 2014. Metode Penelitian Pendidikan Pendekatan Kuantitatif. Kualitatif. dan R&D. Alfabeta. Bandung.
Sukmayuda, B, C, dan Kustiawan, U. .2022. The Effect of Workplace Empowerment, Quality of Work-Life, WorkLife Balance, Organizational Citizenship Behavior on Job Satisfaction. International Journal of Demos. Volume 4, Issue 1, April 2022,
Sunaryadi, Budiyanto, dan Suhermin. .2020. Effect Of Quality Work of Life On Work Stress, Mental Health, Organizational Citizenship Behavior, And Performance Of Inpatient Nurses In Muhammadiyah Hospitaltype D East Java. International Journal of Science, Technology & Management. http://ijstm.inarah.co.id/
Suwandia, F.S, and Tentama, F. 2020 The Quality of Work Life Scale: A Psychometric Study and its Application for the Employee. International Journal of Sciences: Basic and Applied Research (IJSBAR) (2020) Volume 50, No 1, http://gssrr.org/index.php?journal=JournalOfBasicAndApplied.
Suyantiningsih. T, Haryono, S, dan Zami, A. .2018. Effects of Quality Work of Life .QWL. and Organizational Citizenship Behavior .OCB. on Job Performance Among Community Health Centre Paramedics in Bekasi City, Indonesia. Journal of Economics and Sustainable Development. Vol.9, No.6, 2018. http://www.iiste.org/
Swamy. D.R., Nanjundeswaraswamy. TS. Rashmi, S. 2015. Quality of Work Life: Scale Development and Validation. International Journal of Caring Sciences May-August 2015 Volume 8 Issue 2. http://www.internationaljournalofcaringsciences.org
Syah, A. 2020. Pengaruh Kepemimpinan Spiritual, Kualitas Kehidupan Kerja, Etos Kerja Islami Terhadap Kinerja Pegawai Melalui Organizational Citizenship Behavior (studi kasus pegawai Bank Sumut Syariah di Kota Medan). Disertasi. Program Pascasarjana Uin Sumatera Utara.
. Titik Nurbiyati. 2014. Pengaruh Quality Work of Life .Qwl. Terhadap Kinerja Pegawai Dengan Disiplin Dan Kepuasan Kerja Sebagai Variabel Intervening. Jurnal Siasat Bisnis Vol. 18 No. 2, Juli 2014 246-256
Tri Suyantiningsih, Siswoyo Haryono, dan Alex Zami, 2018. Effects of Quality Work of Life .QWL. and Organizational Citizenship Behavior .OCB. on Job Performance Among Community Health Centre Paramedics in Bekasi City, Indonesia. Journal of Economics and Sustainable DevelopmentVol.9, No.6, 2018.
Ulfa Noviana dan Tristiana Rijanti. 2014. Pengaruh Kualitas Kehidupan Kerja Dan Komunikasi Dengan Kepuasan Kerja Dan Komitmen Organisasional Sebagai Variabel Intervening Terhadap Kinerja Pegawai .Studi pada LPMP Provinsi Jawa Tengah. Telaah Manajemen Vol. II Edisi 1, April 2014, hal 103 – 116
Waqiah, Firdaus,M. Agustin. .2021. Effect Of Organizational Citizenship Behavior .Ocb. On Employee Performance Through Job Satisfaction As An Inetervening Variables. International Journal of Administration, Business and Management, Vol. 3, No. 1, Mei 2021, pp 13-27.
Wahyu Ardila et al. 2018. Pengaruh Quality Work of Life .QWL. Dan Organizational Climate Terhadap Kepuasan Kerja Yang Berimplikasi Pada Organizational Citizenship Behavior .OCB. Karyawan Di Politeknik LP3I Jakarta. Jurnal Lentera Bisnis Vol .7 No 1, Mei 2018
Wirastuti, S., Sudiarditha, I., Eryanto, H., Susono, J., & K, Amiruddin. .2020. The Effect of Work Load and Quality Work Life on the Performance Of Police Members in Indonesian Police Headquarters Korlantas with Job Satisfaction as Intervening Variables. IJoASER .International Journal on Advanced Science, Education, and Religion., 3.3. 142-.163. https://doi.org/10.33648/ijoaser.v3i3.85
Yuni Pamungkas. 2016. Pengaruh Kualitas Kehidupan Kerja Terhadap Kinerja Dengan Kepuasan Dan Disiplin Kerja Sebagai Variabel Intervening .Studi pada Karyawan BPS Provinsi D.I. Yogyakarta. Vol. 7 No. 2 Oktober 2016 | JBT
Published
2023-04-15
Issue
Section
Articles
Copyright (c) 2023 Ryan Pahlawan
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
This work is licensed under a Attribution 4.0 International (CC BY 4.0) 