Penerapan Falsafah Deming di Perpustakaan
Abstract
Abstract
Today, the awareness of the importance of developing quality not only in business, but also penetrated in the field of non-profit as a library. Libraries in Indonesia are starting to realize the importance to promote the quality. Proven by the implementation of quality management systems in several libraries in Indonesia, for example, with ISO 9001: 2008 as well as the application of Total Quality Management from Japan. One influential figure in this field is W. Edwards Deming, an American statistician and management consultant. Deming had transformed Japan from the downturn as a result of the second world war into the advanced industrial countries. Deming's famous philosophy of quality that is 14 points the key to successful management. Although the philosophy of quality management is made in the fields of industry, but this theory can be applied also in the field of non-profit as a library. Deming theory concepts can help an organization's library to determine the appropriate steps in achieving quality services.
Keyword : Quality Management, Library Management, Management Figures
Abstrak
Saat ini kesadaran akan nilai penting mutu berkembang tidak hanya pada bidang bisnis tetapi juga merambah dalam bidang non profit seperti perpustakaan. Perpustakaan di Indonesia mulai menyadari pentingnya untuk mengedepankan mutu. Terbukti dengan adanya penerapan sistem manajemen mutu di beberapa perpustakaan di Indonesia, contohnya dengan ISO 9001:2008 maupun penerapan Total Quality Manajemen yang berasal dari Jepang. Salah satu tokoh yang berpengaruh dalam bidang ini yaitu W. Edwards Deming, seorang ahli statistik Amerika dan konsultan manajemen. Deming telah berhasil merubah kondisi Jepang yang terpuruk akibat dari perang dunia kedua menjadi negara industri yang maju. Falsafah mutu Deming yang terkenal yaitu 14 poin kunci sukses manajemen. Walaupun falsafah manajemen mutu ini dibuat dalam bidang industri, namun teori ini bisa diterapkan juga dalam bidang non profit seperti perpustakaan. Konsep teori Deming dapat membantu suatu organisasi perpustakaan untuk menentukan langkah yang tepat dalam mencapai pelayanan yang bermutu.
Kata Kunci: Manajemen Mutu, Manajemen Perpustakaan, Tokoh Manajemen
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References
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