Persepsi Terhadap Layanan Local Content Untuk Kepuasan Pengguna Di UPT Perpustakaan Universtas Negeri Padang
DOI:
https://doi.org/10.31849/9tgeh722Keywords:
College Library, EUCS , Local Content , User Perception , User SatisfactionAbstract
This research aims to analyze user perceptions of local content services at the UPT Library of Padang State University. Local content refers to academic works such as theses, dissertations, and final projects that are digitally stored and accessed through the library’s repository system. The study employs a quantitative descriptive method, using data collected through questionnaires distributed to 95 respondents selected using a simple random sampling technique. The analysis is based on five indicators adapted from the End-User Computing Satisfaction (EUCS) model, namely: content, accuracy, format, ease of use, and timeliness.
The findings indicate that user perceptions of the local content service are generally categorized as high to very high. Among the five indicators, content and timeliness received the highest average scores, reflecting that users find the information relevant and accessible within an appropriate timeframe. However, some areas still require improvement. Specifically, the indicators of format and ease of use obtained relatively lower scores. Several users noted challenges in navigating the system and locating specific information efficiently, especially for first-time users. Based on these results, it is recommended that the technical aspects of the service be enhanced. Improvements such as optimizing the user interface, refining the search features, and increasing the clarity of document formats are essential to enhance the overall user experience and satisfaction with the local content services.
References
Asia, E., & Arfa, M. (2018). Efektivitas Penggunaan Repositori “Setiadi” (Senayan Sistem Elektronik Tesis Dan Disertasi) Di Perpustakaan Fakultas Hukum Universitas Negeri Semarang. Jurnal Ilmu Perpustakaan, 7(3), 271–280. https://ejournal3.undip.ac.id/index.php/jip/article/view/22940
Cindy, C. fadilah nasution, & Zulaikha, S. R. (2023). Penggunaan Konsep User Experience Terhadap Layanan Situs Web Perpustakaan Universitas Islam Sumatera Utara. Jurnal Pustaka Budaya, 10(2), 117–122. https://doi.org/10.31849/pb.v10i2.14683
Dewi Puspita, D., Kesuma, I., & Aulia, U. (2019). Kesiapan Pustakawan dalam Memberikan Layanan Local content Berbasis Digital di Perguruan Tinggi Kota Bandung (Studi Kasus pada Perguruan Tinggi Swasta Terakreditasi C). Nusantara Journal of Information and Library Studies, 2(2), 217–226.
Jayanti, F., & Arista, N. T. (2019). Persepsi Mahasiswa Terhadap Pelayanan Perpustakaan Universitas Trunojoyo Madura. Competence : Journal of Management Studies, 12(2), 205–223. https://doi.org/10.21107/kompetensi.v12i2.4958
Lestari, E. (2024). Persepsi Konsumen Mengenai Harga, Lokasi dan Kualitas Pasar Terhadap Minat beli Konsumen di Pasar Klandasan. Jurnal Minfo Polgan, 13(1), 133–138. https://doi.org/10.33395/jmp.v13i1.13491
Nainggolan, R. R. E., & Aqil, M. H. (2023). Analisis Faktor-Faktor yang Mempengaruhi Kepuasan Pengguna Aplikasi Pemerintah Kota Pagar Alam. Jurnal Teknologi Dan Komunikasi Pemerintahan, 5(2), 229–249. https://doi.org/10.33701/jtkp.v5i2.3837
Nisa, A. H., Hasna, H., & Yarni, L. (2023). Persepsi. Jurnal Multidisiplin Ilmu, 2(4), 213–226. https://koloni.or.id/index.php/koloni/article/view/568/541
Novita, D., & Helena, F. (2021). Analisis Kepuasan Pengguna Aplikasi Traveloka Menggunakan Metode Technology Acceptance Model (TAM) Dan End-User Computing Satisfaction (EUCS). Jurnal Teknologi Sistem Informasi, 2(1), 22–37. https://doi.org/10.35957/jtsi.v2i1.846
Ridla, A., Fitri, L. S., Rihal, H. A., & Zulaikha, S. R. (2025). Urgensi Penerapan User Experiencedalam Mewujudkan Pelayanan Prima dan Loyalitas di Perpustakaan. Jurnal Pustaka Budaya, 12(2), 143–154.
Turang, M. A. R., Warouw, D. M. D., & Golung, A. M. (2020). Minat Mahasiswa Dalam Memanfaatkan Local Content/Koleksi Terbitan Lokal Di Upt Perpustakaan Universitas Sam Ratulangi. Acta Diurna …, 1–17. https://ejournal.unsrat.ac.id/index.php/actadiurnakomunikasi/article/view/29693%0Ahttps://ejournal.unsrat.ac.id/index.php/actadiurnakomunikasi/article/download/29693/28755
Tyas, Z. W. (2023). Transformasi Peran Pustakawan Dalam Mengelola Koleksi Digital Di Perpustakaan Kabupaten Bandung. Jurnal Pustaka Budaya, 10(1), 10–20. https://doi.org/10.31849/pb.v10i1.11257
Utomo, E. P. (2019). Digitalisasi Koleksi Local Content di Perpustakaan Perguruan Tinggi. Pustakaloka, 11(1), 100. https://doi.org/10.21154/pustakaloka.v11i1.1514
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Author and Journal
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
1. Jurnal Pustaka Budaya is an electronic journal that freely available. Papers that submitted to this journal are published under the terms of the Creative Commons License. The terms of the license are:
- Attribution. The licensor permits others to copy, distribute, display, and perform the work. In return, licensees must give the original author credit.
- Noncommercial. Others permits to copy, distribute, display, and perform the work as long as not use the work for commercial purposes — unless they get the licensor's permission.
- No Derivative Works. The licensor permits others to copy, distribute, display and perform only unaltered copies of the work -- not derivative works based on it.
The full terms of the Creative Commons License please see at their Web site.
No claim on copyright is made by the publisher. Persons or publishers wishing to download a paper for whatever use (other than personal study) must contact the author for permission.
2. However, in submitting to Jurnal Pustaka Budaya, authors agree to their paper being published under the terms set out above.
3. It is assumed that, when an author submits a paper to Jurnal Pustaka Budaya, he or she is the legal copyright holder and no other claim to the copyright exists.
