EFL High School Students’ Satisfaction in Online Learning and Expectations Towards Blended Learning: An Investigation

Putu Sri Suci Ningsih; Made Hery Santosa; I Putu Indra Kusuma

doi:10.31849/elsya.v5i2.13148

Putu Sri Suci Ningsih Universitas Pendidikan Ganesha, Singaraja, Bali, Indonesia https://orcid.org/0009-0004-8619-0868
Made Hery Santosa Universitas Pendidikan Ganesha, Singaraja, Bali, Indonesia https://orcid.org/0000-0003-1905-8117
I Putu Indra Kusuma Universitas Pendidikan Ganesha, Singaraja, Bali, Indonesia https://orcid.org/0000-0002-1574-6070

DOI: https://doi.org/10.31849/elsya.v5i2.13148

Keywords: Blended learning, EFL students, Expectations, Online learning, Satisfaction

Abstract

This study aims to identify students' satisfaction with online learning and their expectations of blended learning in the post-pandemic era in a senior high public school in North Bali, Indonesia. The research employed an explanatory sequential mixed-method design using questionnaires and interviews, to gather data from 179 grade 12 senior high school students. The questionnaire and interview guide were validated with face, content, empirical validity, and reliability. The interview session involved 5 students with high satisfaction scores and 5 students with low satisfaction scores from the result of the questionnaire. The results showed that students had a mode score of 4, indicating students feel satisfied with online learning during COVID-19. Based on the four factors, the result of students’ satisfaction in online learning such as the teacher factor having neutral scores, the interaction factor having satisfied scores, the technology factor having satisfied scores, and the course management factor having satisfied scores. The interview session shows that students expressed their expectations for direct interaction with teachers and classmates and had expectations for factors, such as teaching methods, ease of materials, direct communication with teachers, interaction with classmates, technology use, and variety in learning resources. This research provides insights for teachers to improve student satisfaction with online learning and blended learning practices.

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Author Biographies

Putu Sri Suci Ningsih, Universitas Pendidikan Ganesha, Singaraja, Bali, Indonesia

Putu Sri Suci Ningsih graduated student at Universitas Pendidikan Ganesha, Bali, Indonesia, and majoring in English Language Education study program. Recently, she is a teacher at Taman Rama School in Jimbaran, Bali. She is interested in Computer Assisted Language Learning (CALL) and Mobile Assisted Language (MALL) which she has published articles with an interest in technology especially in the EFL scope.

Made Hery Santosa, Universitas Pendidikan Ganesha, Singaraja, Bali, Indonesia

Made Hery Santosa teaches in Universitas Pendidikan Ganesha, Bali, Indonesia. He is a board director of some associations, like The Asia-Pacific Associations of Computer Assisted Language Learning (APACALL), Indonesia Technology Language Learning (iTELL), Indonesia Extensive Reading Association (IERA), and recently is a Visiting Professor in Soka University, Japan. He has published articles, books, and chapters in reputable journals and publications and been invited as keynotes and speakers in international and national academic forums. His research interests include English as a Foreign Language (EFL), Computer Assisted Language Learning (CALL), E-Learning, Artificial Intelligence, Mixed/Augmented/Virtual Reality (MAVR), Digital Literacy, Literacy, and Innovative Pedagogies.

I Putu Indra Kusuma , Universitas Pendidikan Ganesha, Singaraja, Bali, Indonesia

I Putu Indra Kusuma received his Ph.D. in Education and Human Development from Western Michigan university, USA. He is an Associate Professor at English Language Education Department of the Universitas Pendidikan Ganesha, Indonesia. Indra’s current research focuses on Computer-assisted Language Learning and Mobile-assisted Language Learning, including sub-topics like language assessments, TESOL, and Teacher professional development. Having authored and co-authored articles in various international journals, he highly appreciates being able to contribute actively to research literature in these areas.

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