PENGARUH FASILITAS KERJA DAN KOMPENSASI TERHADAP KEPUASAN KERJA YANG DIMODERASI OLEH GAYA KEPEMIMPINAN DI HOTEL YUAN GARDEN PASAR BARU
Keywords:
job satisfaction, work facilities, compensation, leadership style
Abstract
Employee job satisfaction is a positive emotion that employees do to do work according to company rules, and how happy they are to receive what is given by the company based on the value they get for work experience. This study identified prior job satisfaction work facilities and compensation and then moderated by leadership style. Work facilities are facilities and infrastructure provided by the company for use by employees to support employee productivity. Compensation is something that is both financial and non-financial that employees receive as remuneration for their work. Leadership style is a way or behavior of superiors to influence subordinates. The purpose of this study was to examine the extent to which the influence of work facilities and sensitivity to job satisfaction is moderated by leadership style at Yuan Garden Hotel Pasar Baru. This research is included in the quantitative research with a causal associative approach. The sampling method is a saturated sample technique of 77 employees. Smart PLS analysis was used to evaluate the hypothesized models statistically using Smart PLS 3 software. This research shows that work facilities and recovery each positively affect job satisfaction significantly. Then leadership style as a moderating variable shows positive and significant moderating results.
Downloads
Download data is not yet available.
References
Ahn, J., Hwang, J., Kim, D., Choi, H., & Kang, S. (2020). A Survey on Churn Analysis in Various Business Domains. IEEE Access, 8, 220816–220839. https://doi.org/10.1109/ACCESS.2020.3042657
Alexakis, C., Dowling, M., Pappas, V., Ramachandiran, M., & Skalvos, F. (2021). Do hotel financial factors influence satisfaction? Annals of Tourism Research, 90, 103128. https://doi.org/10.1016/J.ANNALS.2020.103128
AlNuaimi, B. K., Singh, S. K., & Harney, B. (2021). Unpacking the role of innovation capability: Exploring the impact of leadership style on green procurement via a natural resource-based perspective. Journal of Business Research, 134, 78–88. https://doi.org/10.1016/j.jbusres.2021.05.026
Ampofo, E. T. (2020). Mediation effects of job satisfaction and work engagement on the relationship between organisational embeddedness and affective commitment among frontline employees of star–rated hotels in Accra. Journal of Hospitality and Tourism Management, 44, 253–262. https://doi.org/10.1016/j.jhtm.2020.06.002
Becerra-Vicario, R., Ruiz-Palomo, D., Fernández-Miguélez, S. M., & Gutiérrez-Ruiz, A. M. (2022). Examining the effects of hotel reputation in the relationship between environmental performance and hotel financial performance. Journal of Hospitality and Tourism Management, 53, 10–20. https://doi.org/10.1016/J.JHTM.2022.08.012
Berezan, O., Raab, C., Yoo, M., & Love, C. (2013). Sustainable hotel practices and nationality: The impact on guest satisfaction and guest intention to return. International Journal of Hospitality Management, 34(1), 227–233. https://doi.org/10.1016/J.IJHM.2013.03.010
Chang, W., Busser, J., & Liu, A. (2020). Authentic leadership and career satisfaction: the meditating role of thriving and conditional effect of psychological contract fulfillment. International Journal of Contemporary Hospitality Management, 32(6), 2117–2136. https://doi.org/10.1108/IJCHM-06-2019-0551
Chang, Y. S., Cheah, J. H., Lim, X. J., Morrison, A. M., & Kennell, J. S. (2022). Are unmanned smart hotels du jour or are they here forever? Experiential pathway analysis of antecedents of satisfaction and loyalty. International Journal of Hospitality Management, 104, 103249. https://doi.org/10.1016/J.IJHM.2022.103249
Cheng, J. C., & O-Yang, Y. (2018). Hotel employee job crafting, burnout, and satisfaction: The moderating role of perceived organizational support. International Journal of Hospitality Management, 72, 78–85. https://doi.org/10.1016/j.ijhm.2018.01.005
Cheng, S. C., & Kao, Y. H. (2022). The impact of the COVID-19 pandemic on job satisfaction: A mediated moderation model using job stress and organizational resilience in the hotel industry of Taiwan. Heliyon, 8(3). https://doi.org/10.1016/j.heliyon.2022.e09134
Dwinanda, I. (2017). PENGARUH KOMPENSASI DAN GAYA KEPEMIMPINAN TERHADAP KEPUASAN KERJA KARYAWAN HOTEL PANGRANGO BOGOR JAWA BARAT.
Farmaki, A., Pappas, N., Kvasova, O., & Stergiou, D. P. (2022). Hotel CSR and job satisfaction: A chaordic perspective. Tourism Management, 91, 104526. https://doi.org/10.1016/J.TOURMAN.2022.104526
Ghozali, I. (2014). Structural Equation Modeling Metode Alternatif dengan Partial Least Squares (PLS).
Gom, D., Yew, L. T., Jiony, M. M., Tanakinjal, G. H., & Sondoh, S. (2021). The role of transformational leadership and psychological capital in the hotel industry: A sustainable approach to reducing turnover intention. Sustainability (Switzerland), 13(19). https://doi.org/10.3390/su131910799
Hair, J. F. , R. J. J. , S. M. , & R. C. M. (2019). “When to use and how to report the results of PLS-SEM.” European Business Review, Vol.31 No.1, pp 2–24.
Hewagama, G., Boxall, P., Cheung, G., & Hutchison, A. (2019). Service recovery through empowerment? HRM, employee performance and job satisfaction in hotels. International Journal of Hospitality Management, 81, 73–82. https://doi.org/10.1016/J.IJHM.2019.03.006
Jung, H. S., & Yoon, H. H. (2015). Understanding pay satisfaction: The impacts of pay satisfaction on employees’ job engagement and withdrawal in deluxe hotel. International Journal of Hospitality Management, 48, 22–26. https://doi.org/10.1016/J.IJHM.2015.04.004
Lee, C. K. H. (2022). How guest-host interactions affect consumer experiences in the sharing economy: New evidence from a configurational analysis based on consumer reviews. Decision Support Systems, 152, 113634. https://doi.org/10.1016/J.DSS.2021.113634
Locke, E. A. (1969). What is job satisfaction? Organizational Behavior and Human Performance, 4(4), 309–336. https://doi.org/10.1016/0030-5073(69)90013-0
Maulidiya, A., Usman, O., & Bus, M. (2021). EFFECT OF WORK ENVIRONMENT, WORK FACILITIES AND COMPENSATION ON EMPLOYEE PERFORMANCE (Depok Franchise Case Study).
Patiar, A., & Wang, Y. (2020). Managers’ leadership, compensation and benefits, and departments’ performance: Evidence from upscale hotels in Australia: Leadership, compensation and performance. Journal of Hospitality and Tourism Management, 42, 29–39. https://doi.org/10.1016/j.jhtm.2019.11.005
Prof. Dr. Sugiyono. (2022). metode penelitian kuantitatif kualitatif dan r&d sugiyono.
Rabiul, M. K., & Yean, T. F. (2021). Leadership styles, motivating language, and work engagement: An empirical investigation of the hotel industry. International Journal of Hospitality Management, 92. https://doi.org/10.1016/j.ijhm.2020.102712
Rafieq, M., Febrianti, C., & Bumi Ruwa, S. (2021). EFFECT OF WORK CLIMATE AND WORK FACILITIES ON EMPLOYEE PERFORMANCE AT CLASS I AGRICULTURAL QUARANTINE CENTER BANDAR LAMPUNG. INTERNATIONAL JOURNAL OF SOCIAL SCIENCES AND DEVELOPMENT, 5(2).
Rahman Hakim, A. (2019). PENGARUH MOTIVASI KERJA DAN KOMPENSASI TERHADAP KEPUASAN KERJA GURU SMK SWASTA DI WILAYAH TIMUR KABUPATEN PEMALANG. Jurnal Pendidikan Ilmu Sosial, 29(2).
Sandstrom, J. K., & Reynolds, D. E. (2020). Leading a successful hotel: A look at the general manager’s ability to utilize multiple leadership styles. International Journal of Hospitality Management, 89. https://doi.org/10.1016/j.ijhm.2019.102399
Song, Y., Liu, K., Guo, L., Yang, Z., & Jin, M. (2022). Does hotel customer satisfaction change during the COVID-19? A perspective from online reviews. Journal of Hospitality and Tourism Management, 51, 132–138. https://doi.org/10.1016/J.JHTM.2022.02.027
Srivastava, A., & Kumar, V. (2021). Hotel attributes and overall customer satisfaction: What did COVID-19 change? Tourism Management Perspectives, 40, 100867. https://doi.org/10.1016/J.TMP.2021.100867
Wang, C., Xu, J., Zhang, T. C., & Li, Q. M. (2020). Effects of professional identity on turnover intention in China’s hotel employees: The mediating role of employee engagement and job satisfaction. Journal of Hospitality and Tourism Management, 45, 10–22. https://doi.org/10.1016/j.jhtm.2020.07.002
Yildirim, B. I., Gulmez, M., & Yildirim, F. (2016). The Relationship between the Five-factor Personality Traits of Workers and their Job Satisfaction: S Study on Five Star Hotels in Alanya. Procedia Economics and Finance, 39, 284–291. https://doi.org/10.1016/S2212-5671(16)30325-2
Yu, M., Cheng, M., Yang, L., & Yu, Z. (2022). Hotel guest satisfaction during COVID-19 outbreak: The moderating role of crisis response strategy. Tourism Management, 93, 104618. https://doi.org/10.1016/J.TOURMAN.2022.104618
Zhang, J., Huang, R., Chen, Q., & Zhao, G. (2023). The relationships between supervisor-subordinate guanxi, perceived supervisor autonomy support, autonomous motivation, and employee job satisfaction: Evidence from international hotel chains in China. International Journal of Hospitality Management, 108. https://doi.org/10.1016/j.ijhm.2022.103354
Alexakis, C., Dowling, M., Pappas, V., Ramachandiran, M., & Skalvos, F. (2021). Do hotel financial factors influence satisfaction? Annals of Tourism Research, 90, 103128. https://doi.org/10.1016/J.ANNALS.2020.103128
AlNuaimi, B. K., Singh, S. K., & Harney, B. (2021). Unpacking the role of innovation capability: Exploring the impact of leadership style on green procurement via a natural resource-based perspective. Journal of Business Research, 134, 78–88. https://doi.org/10.1016/j.jbusres.2021.05.026
Ampofo, E. T. (2020). Mediation effects of job satisfaction and work engagement on the relationship between organisational embeddedness and affective commitment among frontline employees of star–rated hotels in Accra. Journal of Hospitality and Tourism Management, 44, 253–262. https://doi.org/10.1016/j.jhtm.2020.06.002
Becerra-Vicario, R., Ruiz-Palomo, D., Fernández-Miguélez, S. M., & Gutiérrez-Ruiz, A. M. (2022). Examining the effects of hotel reputation in the relationship between environmental performance and hotel financial performance. Journal of Hospitality and Tourism Management, 53, 10–20. https://doi.org/10.1016/J.JHTM.2022.08.012
Berezan, O., Raab, C., Yoo, M., & Love, C. (2013). Sustainable hotel practices and nationality: The impact on guest satisfaction and guest intention to return. International Journal of Hospitality Management, 34(1), 227–233. https://doi.org/10.1016/J.IJHM.2013.03.010
Chang, W., Busser, J., & Liu, A. (2020). Authentic leadership and career satisfaction: the meditating role of thriving and conditional effect of psychological contract fulfillment. International Journal of Contemporary Hospitality Management, 32(6), 2117–2136. https://doi.org/10.1108/IJCHM-06-2019-0551
Chang, Y. S., Cheah, J. H., Lim, X. J., Morrison, A. M., & Kennell, J. S. (2022). Are unmanned smart hotels du jour or are they here forever? Experiential pathway analysis of antecedents of satisfaction and loyalty. International Journal of Hospitality Management, 104, 103249. https://doi.org/10.1016/J.IJHM.2022.103249
Cheng, J. C., & O-Yang, Y. (2018). Hotel employee job crafting, burnout, and satisfaction: The moderating role of perceived organizational support. International Journal of Hospitality Management, 72, 78–85. https://doi.org/10.1016/j.ijhm.2018.01.005
Cheng, S. C., & Kao, Y. H. (2022). The impact of the COVID-19 pandemic on job satisfaction: A mediated moderation model using job stress and organizational resilience in the hotel industry of Taiwan. Heliyon, 8(3). https://doi.org/10.1016/j.heliyon.2022.e09134
Dwinanda, I. (2017). PENGARUH KOMPENSASI DAN GAYA KEPEMIMPINAN TERHADAP KEPUASAN KERJA KARYAWAN HOTEL PANGRANGO BOGOR JAWA BARAT.
Farmaki, A., Pappas, N., Kvasova, O., & Stergiou, D. P. (2022). Hotel CSR and job satisfaction: A chaordic perspective. Tourism Management, 91, 104526. https://doi.org/10.1016/J.TOURMAN.2022.104526
Ghozali, I. (2014). Structural Equation Modeling Metode Alternatif dengan Partial Least Squares (PLS).
Gom, D., Yew, L. T., Jiony, M. M., Tanakinjal, G. H., & Sondoh, S. (2021). The role of transformational leadership and psychological capital in the hotel industry: A sustainable approach to reducing turnover intention. Sustainability (Switzerland), 13(19). https://doi.org/10.3390/su131910799
Hair, J. F. , R. J. J. , S. M. , & R. C. M. (2019). “When to use and how to report the results of PLS-SEM.” European Business Review, Vol.31 No.1, pp 2–24.
Hewagama, G., Boxall, P., Cheung, G., & Hutchison, A. (2019). Service recovery through empowerment? HRM, employee performance and job satisfaction in hotels. International Journal of Hospitality Management, 81, 73–82. https://doi.org/10.1016/J.IJHM.2019.03.006
Jung, H. S., & Yoon, H. H. (2015). Understanding pay satisfaction: The impacts of pay satisfaction on employees’ job engagement and withdrawal in deluxe hotel. International Journal of Hospitality Management, 48, 22–26. https://doi.org/10.1016/J.IJHM.2015.04.004
Lee, C. K. H. (2022). How guest-host interactions affect consumer experiences in the sharing economy: New evidence from a configurational analysis based on consumer reviews. Decision Support Systems, 152, 113634. https://doi.org/10.1016/J.DSS.2021.113634
Locke, E. A. (1969). What is job satisfaction? Organizational Behavior and Human Performance, 4(4), 309–336. https://doi.org/10.1016/0030-5073(69)90013-0
Maulidiya, A., Usman, O., & Bus, M. (2021). EFFECT OF WORK ENVIRONMENT, WORK FACILITIES AND COMPENSATION ON EMPLOYEE PERFORMANCE (Depok Franchise Case Study).
Patiar, A., & Wang, Y. (2020). Managers’ leadership, compensation and benefits, and departments’ performance: Evidence from upscale hotels in Australia: Leadership, compensation and performance. Journal of Hospitality and Tourism Management, 42, 29–39. https://doi.org/10.1016/j.jhtm.2019.11.005
Prof. Dr. Sugiyono. (2022). metode penelitian kuantitatif kualitatif dan r&d sugiyono.
Rabiul, M. K., & Yean, T. F. (2021). Leadership styles, motivating language, and work engagement: An empirical investigation of the hotel industry. International Journal of Hospitality Management, 92. https://doi.org/10.1016/j.ijhm.2020.102712
Rafieq, M., Febrianti, C., & Bumi Ruwa, S. (2021). EFFECT OF WORK CLIMATE AND WORK FACILITIES ON EMPLOYEE PERFORMANCE AT CLASS I AGRICULTURAL QUARANTINE CENTER BANDAR LAMPUNG. INTERNATIONAL JOURNAL OF SOCIAL SCIENCES AND DEVELOPMENT, 5(2).
Rahman Hakim, A. (2019). PENGARUH MOTIVASI KERJA DAN KOMPENSASI TERHADAP KEPUASAN KERJA GURU SMK SWASTA DI WILAYAH TIMUR KABUPATEN PEMALANG. Jurnal Pendidikan Ilmu Sosial, 29(2).
Sandstrom, J. K., & Reynolds, D. E. (2020). Leading a successful hotel: A look at the general manager’s ability to utilize multiple leadership styles. International Journal of Hospitality Management, 89. https://doi.org/10.1016/j.ijhm.2019.102399
Song, Y., Liu, K., Guo, L., Yang, Z., & Jin, M. (2022). Does hotel customer satisfaction change during the COVID-19? A perspective from online reviews. Journal of Hospitality and Tourism Management, 51, 132–138. https://doi.org/10.1016/J.JHTM.2022.02.027
Srivastava, A., & Kumar, V. (2021). Hotel attributes and overall customer satisfaction: What did COVID-19 change? Tourism Management Perspectives, 40, 100867. https://doi.org/10.1016/J.TMP.2021.100867
Wang, C., Xu, J., Zhang, T. C., & Li, Q. M. (2020). Effects of professional identity on turnover intention in China’s hotel employees: The mediating role of employee engagement and job satisfaction. Journal of Hospitality and Tourism Management, 45, 10–22. https://doi.org/10.1016/j.jhtm.2020.07.002
Yildirim, B. I., Gulmez, M., & Yildirim, F. (2016). The Relationship between the Five-factor Personality Traits of Workers and their Job Satisfaction: S Study on Five Star Hotels in Alanya. Procedia Economics and Finance, 39, 284–291. https://doi.org/10.1016/S2212-5671(16)30325-2
Yu, M., Cheng, M., Yang, L., & Yu, Z. (2022). Hotel guest satisfaction during COVID-19 outbreak: The moderating role of crisis response strategy. Tourism Management, 93, 104618. https://doi.org/10.1016/J.TOURMAN.2022.104618
Zhang, J., Huang, R., Chen, Q., & Zhao, G. (2023). The relationships between supervisor-subordinate guanxi, perceived supervisor autonomy support, autonomous motivation, and employee job satisfaction: Evidence from international hotel chains in China. International Journal of Hospitality Management, 108. https://doi.org/10.1016/j.ijhm.2022.103354
Published
2023-10-19
Issue
Section
Articles
Copyright (c) 2023 Yosi Hana Fibri, Youmil Abrian, Alfi Husni Fansurya
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
This work is licensed under a Attribution 4.0 International (CC BY 4.0) 