FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN PEGAWAI DI BANK KONVENSIONAL JAKARTA BARAT
Keywords:
Employee Satisfaction, Job Environment, Compensation
Abstract
This study discusses how to improve kepuasan pegawaiin achieving work targets. The banking industry must provide excellent service to customers. Employees are the frontline in providing the best service to customers. The research object took one of the banks in West Jakarta. The process of collecting data in the form of questionnaires and distributed to 100 respondents. The dimensions used include compensation, work environment, leadership, supervisor relations, and training, development & resources. The results of the study show that the dimensions that have the highest relationship are job environment. The dimension that has the lowest relationship is compensation. The conclusions from this study prove that companies must create a safe and comfortable work environment. It aims to increase employee productivity. The compensation dimension is not a major concern in employee satisfaction. This shows that the work environment is very influential on kepuasan pegawaiin providing excellent service to customers.
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References
Agbozo, G. K., Owusu, I. S., Hoedoafia, M. A., & Atakorah, Y. B. (2017). The Effect of Work Environment on Job Satisfaction: Evidence from The Banking Sector in Ghana. Journal of Human Resource Management, 5(1), 12-18.
Akdol, B., & Arikboga, F. S. (2015). The Effects of Leader Behavior on Job Satisfaction: A Research on Technology Fast50 Turkey Companies. Procedia - Social and Behavioral Sciences, 195, 278–282. https://doi.org/10.1016/j.sbspro.2015.06.159
Anwar, G., & Shukur, I. (2015). The Impact of Training and Development on Job Satisfaction : A Case Study of Private Banks in Erbil. International Journal of Social Sciences & Educational Studies, 2(1), 65–72.
Aruan, Q. S., & Fakhri, M. (2015). Pengaruh Lingkungan Kerja Terhadap kepuasan kerja Karyawan Lapangan Departemen GRASBERG POWER DISTRIBUTION PT. FREEPORT INDONESIA. Jurnal Modus, 27(2), 141–162.
Azhar, M. N., & Rasto, R. (2018). Lingkungan kerja dan implikasinya terhadap kepuasan kerja karyawan. Jurnal Pendidikan Manajemen Perkantoran, 3(2), 123-126.
Baloyi, S., Van Waveren, C. C., & Chan, K.-Y. (2014). The Role Of Supervisor Support In Predicting Employee Job Satisfaction From Their Perception Of The Performance Management System: A Test Of Competing Models In Engineering Environments. The South African Journal of Industrial Engineering, 25(1), 85. https://doi.org/10.7166/25-1-739
Basir, N. M., & Wahjono, S. I. (2014). The Effectiveness of Training Towards Job Satisfaction with Job Performance as a Mediating Variable at Agricultural Agency: Evidence from Malaysia. Balance, 11(02).
Ebrahimpour Azbari, M., Akbari, M., & Hooshmand Chaijani, M. (2015). The Effect of strategic leadership and empowerment on job satisfaction of the employees of Guilan University. International Journal of Organizational Leadership, 4(4), 453–464. https://doi.org/10.33844/ijol.2015.60230
Hayati Nasution, E., & Musnadi. (2018). Faktor-Faktor Yang Mempengaruhi Kepuasan Kerja Dan Dampaknya Terhadap Kinerja Pegawai Kanwil Direktorat Jenderal Kekayaan Negara Aceh. Bisnis Unsyiah, 2(1), 2018–2123.
Hariyansyah (2014). Pengaruh Kepemimpinan Terhadap Kepuasan Kerja Pegawai di Bagian Sosial Sekretariat Daerah Kabupaten Kutai Timur. Jurnal Paradigma, Vol.3 No.1, April 2014 ISSN: 2252-4266.
Jain, R., & Kaur, S. (2014). Impact of Work Environment on Job Satisfaction. International Journal of Scientific and Research Publications, 4(1), 1-8.
Jehanzeb, K., & Mohanty, J. (2018). Impact of Employee Development on Job Satisfaction and Organizational Commitment: Person–Organization Fit as Moderator. International Journal of Training and Development, 22(3), 171–191. https://doi.org/10.1111/ijtd.12127
Kafui Agbozo, G. (2017). The Effect of Work Environment on Job Satisfaction: Evidence from the Banking Sector in Ghana. Journal of Human Resource Management, 5(1), 12. https://doi.org/10.11648/j.jhrm.20170501.12
Khan, R. A. G., Khan, F. A., & Khan, M. A. (2011). Impact of Training and Development on Organizational Performance. Global Journal of Management and Business Research, 11(7), 63–69. https://doi.org/10.1017/CBO9781107415324.004
Kula, S., & Guler, A. (2014). Influence of Supervisor Support on Job Satisfaction Levels: An Evaluation of Turkish National Police (TNP) Officers in the Istanbul Police Department. International Journal of Criminal Justice Sciences, 9(2).
Mabaso, C. M., & Dlamini, B. I. (2017). Impact of Compensation and Benefits on Job Satisfaction. Research Journal of Business Management, 11(2), 80–90. https://doi.org/10.3923/rjbm.2017.80.90
Makena Muguongo, M. (2015). Effects of Compensation on Job Satisfaction Among Secondary School Teachers in Maara Sub - County of Tharaka Nithi County, Kenya. Journal of Human Resource Management, 3(6), 47. https://doi.org/10.11648/j.jhrm.20150306.11
Makarim, M. H. (2018). Pengaruh Komitmen Kerja dan Kepuasan Kerja Terhadai Kinerja Pegawai PT. Bank Rakyat Indonesia Cabang BRI Sleman. Jurnal Manajemen Bisnis Indonesia (JMBI), 7(6), 601-609.
Mathis Robert, Jackson John H., 2010. Human Resource Management, South-Western College Publishing.
Mung, L. V., May-Chiun, L., Kwang Sing, N., & Ayob, N. (2011). The Influence of Leadership Styles on Employees ’ Job Satisfaction in Public Sector Organizations in Malaysia. International Journal of Business, Management and Social Sciences, 2(1), 24–32.
Muslichah, M., & Asrori, S. (2018). The Effect of Transformational Leadership Style on Job Satisfaction with Trust-In-Leader as Intervening Variable. Journal of Innovation in Business and Economics, 2(2), 61. https://doi.org/10.22219/jibe.v2i02.6580
Mustaqim. (2016). The Influence of Leadership Styles and Motivation of Employees Job Satisfaction. International Journal of Economics and Finance, 8(10), 176. https://doi.org/10.5539/ijef.v8n10p176
Raziq, A., & Maulabakhsh, R. (2015). Impact of Working Environment on Job Satisfaction. Procedia Economics and Finance, 23, 717–725. https://doi.org/10.1016/s2212-5671(15)00524-9
RUMAWAS, W. (2015). Pengaruh Kepemimpinan Terhadap Kepuasan Kerja Karyawan. Jurnal Administrasi Publik, 4(35). Retrieved from https://ejournal.unsrat.ac.id/index.php/JAP/article/view/11391/10980
Saprudin, S. (2018). Pengaruh Pelatihan dan Kompensasi Terhadap Kepuasa Kerja Karyawan. Journal of Information System, Applied, Management, Accounting and Research, 2(1), 14-19.
Salisu, J. B., Chinyio, E., & Suresh, S. (2016). The Impact of Compensation on the Job Satisfaction of Public Sector Construction Workers of Jigawa State of Nigeria. The Business and Management Review, 6(4), 10–11. Retrieved from http://www.abrmr.com/myfile/conference_proceedings/Con_Pro_66154/2015iacp47.pdf
Salunke, G. (2015). Work Environment and Its Effect on Job Satisfaction in Cooperative Sugar Factories. Journal of Research in Management & Technology, 4(5), 21–31.
Sedarmayanti. (2011). Manajemen Sumber Daya Manusia, Reformasi Birokrasi dan Manajemen Pegawai Negeri Sipil (cetakan kelima). Bandung : PT Refika Aditama.
Sudiardhita, K. I. R., Mukhtar, S., Hartono, B., Herlitah, Sariwulan, T., & Nikensari, S. I. (2018). The Effect of Compensation, Motivation of Employee and Work Satisfaction to Employee Performance PT. Bank XYZ (Persero) Tbk. Academy of Strategic Management Journal, 17(4), 1–14.
Sukdeo, N. (2017). The Effect of The Working Environment on Employee Satisfaction and Productivity: a Case Study in a Clothing Manufacturing Factory. Proceedings of the International Conference on Industrial Engineering and Operations Management, October 25-26, 1112–1121. Retrieved from http://ieomsociety.org/bogota2017/papers/253.pdf
Supriyani, (2017). Pengaruh Kepemimpinan Terhadap Kepuasan Kerja, Profesionalisme Kerja, dan Kinerja Anggota POLRI Pada Direktorat Pengamanan Obyek Vital Polda Kalbar. Jurnal Manajemen & Bisnis. Vol 5, No 4 (2017). Universitas Tanjungpura Pontianak. pp 1-19.
Tjeng, E., Said, L.R., & Wandary, W. (2013), Pengaruh program pelatihan dan pengembangan terhadap kinerja karyawan pada PT Bank Central Asia Tbk (Study Pada Frontliner Bakti BCA Keu Banjarmasin), Jurnal Wawasan Manajemen, Vol.1, Nomor.3.
Truitt, D. L. (2011). Effect of Training and Development on Employee Attitude As It Relates to Training And Work Proficiency. SAGE Open, 1(3), 1–13. https://doi.org/10.1177/2158244011433338
Tsitmideli, G., Skordoulis, M., Chalikias, M., Sidiropoulos, G., & Papagrigoriou, A. (2016). Supervisors and Subordinates Relationship Impact on Job Satisfaction and Efficiency: The Case of Obstetric Clinics in Greece. International Journal of Strategic Innovative Marketing. https://doi.org/10.15556/ijsim.03.03.001
Sarwono, Y. (2010). Pengertian dasar structural equation modeling (SEM). Ilmiah Manajemen Bisnis, 10(3).
Syaharudin. (2016). Faktor-Faktor Yang Mempengaruhi Kepuasan Kerja dan Kinerja Karyawan Bank Muamalat Cabang Samarinda. Fakultas Ekonomi dan Bisnis Universitas Mulawarman, Indonesia. Jurnal Ekonomi Dan Manajemen, 13(1).
Yaseen, A. (2013). Effect of Compensation Factors on Employee Satisfaction- A Study of Doctor’s Dissatisfaction in Punjab. International Journal of Human Resource Studies, 3(1), 142. https://doi.org/10.5296/ijhrs.v3i1.3351
Akdol, B., & Arikboga, F. S. (2015). The Effects of Leader Behavior on Job Satisfaction: A Research on Technology Fast50 Turkey Companies. Procedia - Social and Behavioral Sciences, 195, 278–282. https://doi.org/10.1016/j.sbspro.2015.06.159
Anwar, G., & Shukur, I. (2015). The Impact of Training and Development on Job Satisfaction : A Case Study of Private Banks in Erbil. International Journal of Social Sciences & Educational Studies, 2(1), 65–72.
Aruan, Q. S., & Fakhri, M. (2015). Pengaruh Lingkungan Kerja Terhadap kepuasan kerja Karyawan Lapangan Departemen GRASBERG POWER DISTRIBUTION PT. FREEPORT INDONESIA. Jurnal Modus, 27(2), 141–162.
Azhar, M. N., & Rasto, R. (2018). Lingkungan kerja dan implikasinya terhadap kepuasan kerja karyawan. Jurnal Pendidikan Manajemen Perkantoran, 3(2), 123-126.
Baloyi, S., Van Waveren, C. C., & Chan, K.-Y. (2014). The Role Of Supervisor Support In Predicting Employee Job Satisfaction From Their Perception Of The Performance Management System: A Test Of Competing Models In Engineering Environments. The South African Journal of Industrial Engineering, 25(1), 85. https://doi.org/10.7166/25-1-739
Basir, N. M., & Wahjono, S. I. (2014). The Effectiveness of Training Towards Job Satisfaction with Job Performance as a Mediating Variable at Agricultural Agency: Evidence from Malaysia. Balance, 11(02).
Ebrahimpour Azbari, M., Akbari, M., & Hooshmand Chaijani, M. (2015). The Effect of strategic leadership and empowerment on job satisfaction of the employees of Guilan University. International Journal of Organizational Leadership, 4(4), 453–464. https://doi.org/10.33844/ijol.2015.60230
Hayati Nasution, E., & Musnadi. (2018). Faktor-Faktor Yang Mempengaruhi Kepuasan Kerja Dan Dampaknya Terhadap Kinerja Pegawai Kanwil Direktorat Jenderal Kekayaan Negara Aceh. Bisnis Unsyiah, 2(1), 2018–2123.
Hariyansyah (2014). Pengaruh Kepemimpinan Terhadap Kepuasan Kerja Pegawai di Bagian Sosial Sekretariat Daerah Kabupaten Kutai Timur. Jurnal Paradigma, Vol.3 No.1, April 2014 ISSN: 2252-4266.
Jain, R., & Kaur, S. (2014). Impact of Work Environment on Job Satisfaction. International Journal of Scientific and Research Publications, 4(1), 1-8.
Jehanzeb, K., & Mohanty, J. (2018). Impact of Employee Development on Job Satisfaction and Organizational Commitment: Person–Organization Fit as Moderator. International Journal of Training and Development, 22(3), 171–191. https://doi.org/10.1111/ijtd.12127
Kafui Agbozo, G. (2017). The Effect of Work Environment on Job Satisfaction: Evidence from the Banking Sector in Ghana. Journal of Human Resource Management, 5(1), 12. https://doi.org/10.11648/j.jhrm.20170501.12
Khan, R. A. G., Khan, F. A., & Khan, M. A. (2011). Impact of Training and Development on Organizational Performance. Global Journal of Management and Business Research, 11(7), 63–69. https://doi.org/10.1017/CBO9781107415324.004
Kula, S., & Guler, A. (2014). Influence of Supervisor Support on Job Satisfaction Levels: An Evaluation of Turkish National Police (TNP) Officers in the Istanbul Police Department. International Journal of Criminal Justice Sciences, 9(2).
Mabaso, C. M., & Dlamini, B. I. (2017). Impact of Compensation and Benefits on Job Satisfaction. Research Journal of Business Management, 11(2), 80–90. https://doi.org/10.3923/rjbm.2017.80.90
Makena Muguongo, M. (2015). Effects of Compensation on Job Satisfaction Among Secondary School Teachers in Maara Sub - County of Tharaka Nithi County, Kenya. Journal of Human Resource Management, 3(6), 47. https://doi.org/10.11648/j.jhrm.20150306.11
Makarim, M. H. (2018). Pengaruh Komitmen Kerja dan Kepuasan Kerja Terhadai Kinerja Pegawai PT. Bank Rakyat Indonesia Cabang BRI Sleman. Jurnal Manajemen Bisnis Indonesia (JMBI), 7(6), 601-609.
Mathis Robert, Jackson John H., 2010. Human Resource Management, South-Western College Publishing.
Mung, L. V., May-Chiun, L., Kwang Sing, N., & Ayob, N. (2011). The Influence of Leadership Styles on Employees ’ Job Satisfaction in Public Sector Organizations in Malaysia. International Journal of Business, Management and Social Sciences, 2(1), 24–32.
Muslichah, M., & Asrori, S. (2018). The Effect of Transformational Leadership Style on Job Satisfaction with Trust-In-Leader as Intervening Variable. Journal of Innovation in Business and Economics, 2(2), 61. https://doi.org/10.22219/jibe.v2i02.6580
Mustaqim. (2016). The Influence of Leadership Styles and Motivation of Employees Job Satisfaction. International Journal of Economics and Finance, 8(10), 176. https://doi.org/10.5539/ijef.v8n10p176
Raziq, A., & Maulabakhsh, R. (2015). Impact of Working Environment on Job Satisfaction. Procedia Economics and Finance, 23, 717–725. https://doi.org/10.1016/s2212-5671(15)00524-9
RUMAWAS, W. (2015). Pengaruh Kepemimpinan Terhadap Kepuasan Kerja Karyawan. Jurnal Administrasi Publik, 4(35). Retrieved from https://ejournal.unsrat.ac.id/index.php/JAP/article/view/11391/10980
Saprudin, S. (2018). Pengaruh Pelatihan dan Kompensasi Terhadap Kepuasa Kerja Karyawan. Journal of Information System, Applied, Management, Accounting and Research, 2(1), 14-19.
Salisu, J. B., Chinyio, E., & Suresh, S. (2016). The Impact of Compensation on the Job Satisfaction of Public Sector Construction Workers of Jigawa State of Nigeria. The Business and Management Review, 6(4), 10–11. Retrieved from http://www.abrmr.com/myfile/conference_proceedings/Con_Pro_66154/2015iacp47.pdf
Salunke, G. (2015). Work Environment and Its Effect on Job Satisfaction in Cooperative Sugar Factories. Journal of Research in Management & Technology, 4(5), 21–31.
Sedarmayanti. (2011). Manajemen Sumber Daya Manusia, Reformasi Birokrasi dan Manajemen Pegawai Negeri Sipil (cetakan kelima). Bandung : PT Refika Aditama.
Sudiardhita, K. I. R., Mukhtar, S., Hartono, B., Herlitah, Sariwulan, T., & Nikensari, S. I. (2018). The Effect of Compensation, Motivation of Employee and Work Satisfaction to Employee Performance PT. Bank XYZ (Persero) Tbk. Academy of Strategic Management Journal, 17(4), 1–14.
Sukdeo, N. (2017). The Effect of The Working Environment on Employee Satisfaction and Productivity: a Case Study in a Clothing Manufacturing Factory. Proceedings of the International Conference on Industrial Engineering and Operations Management, October 25-26, 1112–1121. Retrieved from http://ieomsociety.org/bogota2017/papers/253.pdf
Supriyani, (2017). Pengaruh Kepemimpinan Terhadap Kepuasan Kerja, Profesionalisme Kerja, dan Kinerja Anggota POLRI Pada Direktorat Pengamanan Obyek Vital Polda Kalbar. Jurnal Manajemen & Bisnis. Vol 5, No 4 (2017). Universitas Tanjungpura Pontianak. pp 1-19.
Tjeng, E., Said, L.R., & Wandary, W. (2013), Pengaruh program pelatihan dan pengembangan terhadap kinerja karyawan pada PT Bank Central Asia Tbk (Study Pada Frontliner Bakti BCA Keu Banjarmasin), Jurnal Wawasan Manajemen, Vol.1, Nomor.3.
Truitt, D. L. (2011). Effect of Training and Development on Employee Attitude As It Relates to Training And Work Proficiency. SAGE Open, 1(3), 1–13. https://doi.org/10.1177/2158244011433338
Tsitmideli, G., Skordoulis, M., Chalikias, M., Sidiropoulos, G., & Papagrigoriou, A. (2016). Supervisors and Subordinates Relationship Impact on Job Satisfaction and Efficiency: The Case of Obstetric Clinics in Greece. International Journal of Strategic Innovative Marketing. https://doi.org/10.15556/ijsim.03.03.001
Sarwono, Y. (2010). Pengertian dasar structural equation modeling (SEM). Ilmiah Manajemen Bisnis, 10(3).
Syaharudin. (2016). Faktor-Faktor Yang Mempengaruhi Kepuasan Kerja dan Kinerja Karyawan Bank Muamalat Cabang Samarinda. Fakultas Ekonomi dan Bisnis Universitas Mulawarman, Indonesia. Jurnal Ekonomi Dan Manajemen, 13(1).
Yaseen, A. (2013). Effect of Compensation Factors on Employee Satisfaction- A Study of Doctor’s Dissatisfaction in Punjab. International Journal of Human Resource Studies, 3(1), 142. https://doi.org/10.5296/ijhrs.v3i1.3351
Published
2019-09-24
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This work is licensed under a Attribution 4.0 International (CC BY 4.0) 