KINERJA UKM: HUBUNGAN TEKNOLOGI INFORMASI DAN KEMAMPUAN PROSES KOMPETITIF
Keywords:
Kinerja UKM, teknologi informasi, proses kompetitif
Abstract
Kemampuan teknologi informasi dalam konteks bisnis digital diharapkan dapat mempengaruhi kinerja usaha kecil dan menengah. Tujuan dari penelitian ini adalah untuk mengetahui bagaimana kapabilitas TI mempengaruhi kemampuan proses bisnis kecil dan menengah dan bagaimana kapabilitas proses membantu bisnis kecil dan menengah mencapai tujuan bisnis. Survei online dilakukan terhadap 150 usaha kecil dan menengah di kota Bandung. Metode Structural Equation Model (SEM) digunakan dalam penelitian ini. Semua konstruksi pertama kali diuji melalui Analisis Faktor Konfirmatori (CFA) sebelum menguji hipotesis. Temuan studi ini menunjukkan bahwa hubungan eksternal TI berkontribusi pada pengembangan fleksibilitas proses. Sedangkan infrastruktur teknologi informasi tidak berpengaruh signifikan terhadap fleksibilitas proses. Selain itu, fleksibilitas proses juga berpengaruh positif terhadap kinerja usaha kecil dan menengah. Temuan ini menyiratkan peran penting kapabilitas TI dalam memfasilitasi usaha kecil dan menengah untuk mengembangkan kompetensi bisnisnya dalam lingkungan bisnis yang dinamis.
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Cragg, P. B. (2002). Benchmarking information technology practices in small firms. European Journal of Information Systems, 11(4), 267–282.
Dyer, J. H., & Singh, H. (1998). The relational view: Cooperative strategy and sources of interorganizational competitive advantage. Academy of Management Review, 23(4), 660–679.
Hair, J. F. (2015). Essentials of business research methods. ME Sharpe.
Hicks, B. J., Culley, S. J., & McMahon, C. A. (2006). A study of issues relating to information management across engineering SMEs. International Journal of Information Management, 26(4), 267–289.
Kim, D., Cavusgil, S. T., & Calantone, R. J. (2006). Information system innovations and supply chain management: Channel relationships and firm performance. Journal of the Academy of Marketing Science, 34(1), 40–54.
Kim, G., Shin, B., & Kwon, O. (2012). Investigating the value of sociomaterialism in conceptualizing IT capability of a firm. Journal of Management Information Systems, 29(3), 327–362.
Klewitz, J., & Hansen, E. G. (2014). Sustainability-oriented innovation of SMEs: A systematic review. Journal of Cleaner Production, 65, 57–75.
Kusumah, E. P. (2019). Respon Konsumen Tentang Kualitas Pelayanan, Penerimaan Teknologi “Tracking System” dan Harga Pada Industri Jasa Pengiriman. Jurnal Ilmiah Bisnis Dan Ekonomi Asia, 13(2), 111–118.
Lin, Y., & Wu, L.-Y. (2014). Exploring the role of dynamic capabilities in firm performance under the resource-based view framework. Journal of Business Research, 67(3), 407–413.
Lu, B., Misra, M., Jain, M., & Ramamurthy, S. (2011). Discovery of an Adjacent Network Element within a Network Data Plane. Google Patents.
Mikalef, P., & Pateli, A. (2017). Information technology-enabled dynamic capabilities and their indirect effect on competitive performance: Findings from PLS-SEM and fsQCA. Journal of Business Research, 70, 1–16.
Morikawa, M. (2004). Information technology and the performance of Japanese SMEs. Small Business Economics, 23(3), 171–177.
Paulraj, A., & Chen, I. J. (2007). Strategic buyer–supplier relationships, information technology and external logistics integration. Journal of Supply Chain Management, 43(2), 2–14.
Pavlou, P. A., & El Sawy, O. A. (2006). From IT leveraging competence to competitive advantage in turbulent environments: The case of new product development. Information Systems Research, 17(3), 198–227.
Rai, A., Patnayakuni, R., & Seth, N. (2006). Firm performance impacts of digitally enabled supply chain integration capabilities. MIS Quarterly, 225–246.
Rai, A., & Tang, X. (2010). Leveraging IT capabilities and competitive process capabilities for the management of interorganizational relationship portfolios. Information Systems Research, 21(3), 516–542.
Rai, A., & Tang, X. (2014). Research commentary—information technology-enabled business models: A conceptual framework and a coevolution perspective for future research. Information Systems Research, 25(1), 1–14.
Ravishankar, M. N., Pan, S. L., & Myers, M. D. (2013). Information technology offshoring in India: A postcolonial perspective. European Journal of Information Systems, 22(4), 387–402.
Rezaei, J., Ortt, R., & Trott, P. (2015). How SMEs can benefit from supply chain partnerships. International Journal of Production Research, 53(5), 1527–1543.
Rodríguez-Gutiérrez, M. J., Moreno, P., & Tejada, P. (2015). Entrepreneurial orientation and performance of SMEs in the services industry. Journal of Organizational Change Management.
Tanco, M., Jurburg, D., & Escuder, M. (2015). Main difficulties hindering supply chain performance: An exploratory analysis at Uruguayan SMEs. Supply Chain Management: An International Journal.
Tzokas, N., Kim, Y. A., Akbar, H., & Al-Dajani, H. (2015). Absorptive capacity and performance: The role of customer relationship and technological capabilities in high-tech SMEs. Industrial Marketing Management, 47, 134–142.
Zeng, S. X., Xie, X. M., & Tam, C. M. (2010). Relationship between cooperation networks and innovation performance of SMEs. Technovation, 30(3), 181–194.
Zhang, M., Sarker, S., & Sarker, S. (2008). Unpacking the effect of IT capability on the performance of export-focused SMEs: A report from China. Information Systems Journal, 18(4), 357–380
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2020-10-02
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