MEDIASI WORK ENGAGEMENT PADA PERCEIVED ORGANIZATIONAL SUPPORT YANG DIRASAKAN TERHADAP JOB SATISFACTION DAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR
Keywords:
perceived organizational support, work engagement, job satisfaction, and organizational citizenship behavior
Abstract
The purpose of this research is to analyze whether work engagement mediates perceived organizational support toward job satisfaction and organizational citizenship of SMEs in Yogyakarta. The sampling method of this research used accidental sampling by spreading questionnaire. Total of the sample were 100 respondents. The result showed that the relationship between perceived organizational support and job satisfaction was partially mediated by work engagement. Furthermore, this research also proved that work engagement partially has not mediated the relationship between perceived organizational support and organizational citizenship behavior. Implications of the findings suggest strengthening perceived organizational support and work engagement consistently in increasing organizational citizenship behavior in the organization
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References
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Shantz, A., Alfes, K., Truss, C., & Soane, E. (2013). The role of employee engagement in the relationship between job design and task performance, citizenship and deviant behaviours. The International Journal of Human Resource Management, 24(13), 2608–2627. https://doi.org/10.1080/09585192.2012.744334
Sinnappan, L. P., & Amulraj, M. (2014). Impact of rewards and recognition and empowerment on organizational citizenship behaviors among technical engineers. Management Studies and Economic Systems, 1(2), 89–95. https://doi.org/10.12816/0006208
Taba, I. M. (2006). Mediating effect of work performance and organizational commitment in relationship between reward system to employees’ work satisfaction. Journal of Management Development, 25(8). https://doi.org/10.1108/jmd.2006.02625haa.001
Van Dyne, L., Graham, J. W., & Dienesch, R. M. (1994). Organizational citizenship behavior: Construct redefinition, measurement, and validation. Academy of Management Journal, 37(4), 765–802. https://doi.org/10.5465/256600
Xiao, H., Wang, Y., Li, W., & Ma, Z. (2017). Nankai Business Review International Article information. Nankai Business Review International, 8(1), 100–120. https://doi.org/10.1108/NBRI-10-2016-0035
Zhang, Y., Farh, J. L., & Wang, H. (2011). Organizational antecedents of employee perceived organizational support in China: A grounded investigation. The International Journal of Human Resource Management, 23(2), 422–446. https://doi.org/10.1080/09585192.2011.560886
Alzyoud, A. A. Y., Othman, S. Z., & Isa, M. F. M. (2017). Examining the Role of Job Resources on Work Engagement in the Academic Setting. Asian Social Science, 11(3), 103–110. https://doi.org/10.5539/ass.v11n3p103
Ayu Putu Widani Sugianingrat, I., Rini Widyawati, S., Alexandra de Jesus da Costa, C., Ximenes, M., Dos Reis Piedade, S., & Gede Sarmawa, W. (2019). The employee engagement and OCB as mediating on employee performance. International Journal of Productivity and Performance Management, 68(2), 319–339. https://doi.org/10.1108/IJPPM-03-2018-0124
Bateman, T. S., & Organ, D. W. (1983). Job Satisfaction and the good soldier: The relationship between Affect and Employee “Citizenship.” Academy of Management Journal, 26(4), 587–595. https://doi.org/10.5465/255908
Bhatti, M. A., Alshagawi, M., & Juhari, A. S. (2018). Mediating the role of work engagement between personal resources ( self-efficacy , the big five model ) and nurses ’ job performance. International Journal of Human Rights in Healthcare, 11(3), 176–191. https://doi.org/10.1108/IJHRH-10-2017-0056
Charoensukmongkol, P., Moqbel, M., & Gutierrez-Wirsching, S. (2010). The role of co-worker and supervisior support on job burnout and job satisfaction. The Eletronic Library, 34(1), 1–5. https://doi.org/https://doi.org/10.1108/JAMR-06-2014-0037
Crow, M. S., Lee, C., & Joo, J. (2012). Organizational justice and organizational commitment among South Korean police officers. An investigation of job satisfaction as a mediator. Policing: An International Journal of Police Strategies & Management, 35(2), 402–423. https://doi.org/10.1108/13639511211230156
Huo, M.-L., & Boxall, P. (2018). Are all aspects of lean production bad for workers? an analysis of how problem-solving demands affect employee well-being. Human Resource Management Journal, 28(4), 569–584. https://doi.org/10.1111/1748-8583.12204
Javed, M., Balouch, R., & Hassan, F. (2014). Determinants of job satisfaction and its impact on employee performance and turnover intentions. International Journal of Learning and Development, 4(2), 120–140. https://doi.org/10.5296/ijld.v4i2.6094
Kartika, E. W., Kaihatu, T. S., Adiwijaya, M., & Nugroho, A. (2017). Perceived Supervisor Support (PSS), Affective Commitment, and Organizational Citizenship Behavior (OCB): Study in Indonesian Context. International Research Conference on Economics and Business, 12.
Khan, S., Mahmood, A., Kanwal, S., & Latif, Y. (2015). How perceived supervisor support effects workplace deviance? Mediating role of perceived organizational support. Pakistan Journal of Commerce and Social Sciences (PJCSS), 9(3), 940–967.
Kurniawan, I. S. (2018). Analisis pengaruh penggunaan instagram, pengalaman praktik kewirausahaan, dan hasil belajar kewirausahaan terhadap minat berwirausaha online. Akmenika, 15(2), 135–146. Retrieved from https://journal.upy.ac.id/index.php/akmenika/article/view/1003
Kurniawan, I. S., & Hutami, L. T. H. (2019). The Mediation of Job Engagement to Rewards and Recognition toward Organizational Citizenship Behavior and Task Performance. Proceedings of the International Conference on Banking, Accounting, Management, and Economics (ICOBAME 2018), 86(Icobame 2018), 48–52. https://doi.org/10.2991/icobame-18.2019.10
Locke, E. A., & Latham, G. P. (1990). Work Motivation and satisfaction: Light at the end of the tunnel. Psychological Science, 1(4), 240–246.
Lynn Barden, C. (2018). The correlation between employee engagement and job satisfaction in the social security administration. Journal of Business & Economics Research (JBER), 8(9), 1–73. Retrieved from https://opus.govst.edu/capstones://opus.govst.edu/capstones/365
Maden, C., & Kabasakal, H. (2014). The simultaneous effects of fit with organizations, jobs and supervisors on major employee outcomes in Turkish banks: Does organizational support matter? International Journal of Human Resource Management, 25(3), 341–366. https://doi.org/10.1080/09585192.2013.789446
Mayes, B. T., Finney, T. G., Johnson, T. W., Shen, J., & Yi, L. (2017). The effect of human resource practices on perceived organizational support in the People’s Republic of China. International Journal of Human Resource Management, 28(9), 1261–1290. https://doi.org/10.1080/09585192.2015.1114768
Newman, A., Nielsen, I., & Miao, Q. (2015). The impact of employee perceptions of organizational corporate social responsibility practices on job performance and organizational citizenship behavior: evidence from the Chinese private sector. International Journal of Human Resource Management, 26(9), 1226–1242. https://doi.org/10.1080/09585192.2014.934892
Oliveira, C. De, & Camargo, C. (2016). Social connection in organizations : The effects of local ties on job engagement and performance. Management Journal, 51, 377–385. https://doi.org/http://dx.doi.org/10.1016/j.rausp.2016.07.005
Podsakoff, P.M., Mackenzie, S.B., Paine, J.B., et al. (2000) “Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research.” Journal of Management, 26, 513-563. http://dx.doi.org/10.1177/014920630002600307.
Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(7), 2006. https://doi.org/10.1108/02683940610690169
Shantz, A., Alfes, K., Truss, C., & Soane, E. (2013). The role of employee engagement in the relationship between job design and task performance, citizenship and deviant behaviours. The International Journal of Human Resource Management, 24(13), 2608–2627. https://doi.org/10.1080/09585192.2012.744334
Sinnappan, L. P., & Amulraj, M. (2014). Impact of rewards and recognition and empowerment on organizational citizenship behaviors among technical engineers. Management Studies and Economic Systems, 1(2), 89–95. https://doi.org/10.12816/0006208
Taba, I. M. (2006). Mediating effect of work performance and organizational commitment in relationship between reward system to employees’ work satisfaction. Journal of Management Development, 25(8). https://doi.org/10.1108/jmd.2006.02625haa.001
Van Dyne, L., Graham, J. W., & Dienesch, R. M. (1994). Organizational citizenship behavior: Construct redefinition, measurement, and validation. Academy of Management Journal, 37(4), 765–802. https://doi.org/10.5465/256600
Xiao, H., Wang, Y., Li, W., & Ma, Z. (2017). Nankai Business Review International Article information. Nankai Business Review International, 8(1), 100–120. https://doi.org/10.1108/NBRI-10-2016-0035
Zhang, Y., Farh, J. L., & Wang, H. (2011). Organizational antecedents of employee perceived organizational support in China: A grounded investigation. The International Journal of Human Resource Management, 23(2), 422–446. https://doi.org/10.1080/09585192.2011.560886
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2021-09-25
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